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In this article
  • Designing your chat
  • Customizing your chat layout
  • Configuring the chat's text settings
  1. Home
  2. Managing your business
  3. Managing your customers
  4. Wix AI Site Chat
  5. Wix AI Site Chat: Designing and Customizing the Chat

Wix AI Site Chat: Designing and Customizing the Chat

In this article
  • Designing your chat
  • Customizing your chat layout
  • Configuring the chat's text settings
Important:
Wix AI Site Chat is no longer available to install on new sites.  Wix Smart Chat is replacing it as the new AI and manual chat solution.  Learn more about Wix Smart Chat.
Wix AI Site Chat allows you to reflect your brand's voice and style by designing and customizing your chat interface. You can adjust colors, text, layout, and more directly in your editor, making it easy for visitors to use.
This personalized touch can make them feel more connected to your brand and more likely to complete their purchase. By encouraging site visitors to get in touch, you increase engagement and provide better service.
2 screenshots side by side showing different design options for the AI Chat Assistant.

Designing your chat

Design each component of the chat in your editor.

To design your chat:

  1. Go to your editor.
  2. Click the chat widget.
  3. Click Settings.
  4. Click the Design tab.
  5. Choose what you want to design:

Customizing your chat layout

Choose how you want to display the chat on your site. Choose where on the page it appears and how new messages appear to visitors.

To customize your layout:

  1. Go to your editor.
  2. Click the chat widget.
  3. Click Settings.
  4. Click the Layout tab.
  5. Choose what you want to customize:
    • Position: Decide whether you want your chat box to appear in the bottom left or bottom right of your site.
    • Width and height: Choose your chat width and height, you can use default settings or customize it using the slider.
A screenshot of the Layout tab of the AI Site-Chat Settings, showing different design options.

Configuring the chat's text settings

Enter the text you'd like to appear when the chat is minimized or offline. Give your visitors upfront information such as its typical response time.

To configure your text settings:

  1. Go to your editor.
  2. Click the chat widget.
  3. Click Settings.
  4. Click the Text tab.
  5. Choose what you want to customize:
    • Chat Box: Enter the name you'd like to appear in the header when the chat box is open. Then set the default text prompting visitors to enter a message (e.g. "Type your message...").
    • Chat Minimized: Enter the text that site visitors see when your chat box is minimized, both when you appear online and available to chat and when you appear offline and unavailable.
      Note: This option is only available if you've selected a minimized chat layout that includes text.
A screenshot of the Text tab of the AI Site-Chat Assistant Settings, showing different design options.

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