Testing Your Wix AI Chat Assistant
3 min read
Providing your site visitors with the best possible service is the AI Chat Assistant's goal. The best way to ensure it performs well is by testing it before you set it to be live on your site.
After adding the AI Chat Assistant to your site, chat with it the same as your visitors would in a test environment that only you can see. Ask it questions about your products, services, content - anything a real visitor might ask. You can also give the AI Chat Assistant feedback for every answer it gives you.
In this article, learn more about:
Choosing the right questions to ask
Test the AI Chat Assistant's knowledge of your products and services in your site's dashboard.
Note:
After installing the AI Chat Assistant, it takes a few minutes for it to scan your site and learn the information. If you ask it a question before it finishes learning your site, you will receive the answer "I'm still learning your website."
Think like a site visitor
If you were a visitor on your site, what types of questions would you have? For example, if you own a hair salon, you would likely want to know more about your products/services, booking availability and pricing.
The AI Chat Assistant learns the information and content on your site and provides it to your visitors. Asking the right questions can help you identify areas of your site's content you can improve, and give your visitors a better experience.
Be specific with your questions
The more specific your questions are, the better you will be able to test your AI Chat Assistant. Ask about the finer details of your services, such as prices, descriptions or related products.
Evaluate the AI Chat Assistant's responses carefully. Are the answers clear and helpful? Do they accurately reflect your business offerings and site content? If the AI Chat Assistant seems confused or gives incorrect information, you can add knowledge enhancements to improve the answers it gives.
Tips for effective testing
Making small changes to the questions you ask your AI Chat Assistant can make a big difference when improving its capabilities.
Here are some tips for effectively testing your AI Chat Assistant:
- Vary your questions: Try short questions and longer phrases. Ask about different products, pricing, contact information, etc.
- Be concise: Use words your site visitors would use. Avoid technical terms.
- Try different formats: Use a variety of full statements, yes/no questions and open-ended questions.
- Know your site: Look for areas of your site's content that need improvement. Ask questions about these areas to test whether the AI Chat Assistant can also spot them.
Giving feedback to your AI Chat Assistant
Giving valuable feedback to your AI Chat Assistant's answers improves the service it will provide to your site visitors.
For every answer it gives you, you can choose whether it's a good response or not. Submit feedback to let us know how the answer could be improved. The more specific and understandable your feedback is, the more we can improve the AI Chat Assistant to give you better answers.
Ready to go live?
When you're satisfied with the AI Chat Assistant's performance, click the toggle at the top right of the page to set it as active. Your customers will appreciate the knowledgeable AI assistant and the fast responses to their questions.
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