Training Your AI Chat Assistant
6 min read
By training the Wix AI Chat Assistant, you can use the knowledge of your business to enrich its responses. The AI Chat Assistant will learn this information and use it to provide more accurate and informed responses. You can also restrict the AI Chat Assistant from providing information on certain topics.
Along with the public information on your site, you have a lot of personal knowledge which can be vital when providing the best possible service to your site visitors. Usually this information is about products for sale, services your business provides, or support for your customers.
In this article, learn more about:
Adding knowledge enhancements
Adding enhancements to your AI Chat Assistant enables it to give your site visitors accurate and satisfactory answers. The more enhancements you add, the faster and more reliable its responses will be.
To add an enhancement:
- Go to Manage AI Chat Assistant in your site's dashboard.
- Click the Train the AI Assistant tab.
- Click +Add.
- Click Next on the Enhance knowledge option.
- Give the enhancement a clear name that you'll recognize later.
- Choose an option:
- Enhancement Description: Enter your description in the text field.
- Upload PDF/DOCX file: Upload a file from your computer containing the description. Click Add a File.
- Click Save.
Tip:
If you add enhancements with information for time-sensitive events, such as business hours during holidays, remember to delete those enhancements afterwards.
Click to view an example from an online clothing store
Click to view an example from an eco-friendly business
Editing or removing knowledge enhancements
You can edit or remove any information you enter in an enhancement.
To edit/remove an enhancement:
- Go to Manage AI Chat Assistant in your site's dashboard.
- Click the Train the AI Assistant tab.
- Hover over the enhancement you want to edit/remove.
- Choose an option:
Edit
Remove
.
Note:
Enhancements added by uploading a PDF/DOCX file cannot be edited. They need to be removed and re-added with an updated file.
Adding restrictions
Restricting the AI Chat Assistant from providing visitors with information on topics gives you more control over the way it communicates. By adding topics that it shouldn't answer questions about such as income or your days off, you can definite the boundaries of your business.
To add a restriction:
- Go to Manage AI Chat Assistant in your site's dashboard.
- Click the Train the AI Assistant tab.
- Click +Add.
- Click Next on the Restrict topics option.
- Give the restriction a clear name that you'll recognize later.
- Enter your description in the text field.
- Choose an option:
- Ask the visitor to contact me: The visitor's message about this topic will be forwarded to your Inbox.
- Answer that you can't answer questions about this topic: The AI Chat Assistant will send an automatic message saying it can't answer the visitor's question on that topic.
- Click Save.
Editing or removing restrictions
You can edit or remove any information you enter in a restriction.
To edit/remove a restriction:
- Go to Manage AI Chat Assistant in your site's dashboard.
- Click the Train the AI Assistant tab.
- Hover over the restriction you want to edit/remove.
- Choose an option:
Edit
Remove
FAQs
Click a question below to learn more about enhancing the AI Chat Assistant.
Will the AI Chat Assistant function without adding knowledge enhancements or restrictions?
Can knowledge enhancements and restrictions be added in languages other than English?
Can I include images in the file I upload when adding a knowledge enhancement?
Is there a limit to the number of knowledge enhancements or restrictions I can add?
Can I keep track of how many times a knowledge enhancement or restriction has been used in a chat with a customer?
Did this help?
|