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Training Your AI Site-Chat

6 min read
Note:
Wix AI Site-Chat is currently available for Wix Editor only.
By training the Wix AI Site-Chat, you can use the knowledge of your business to enrich its responses. The AI Site-Chat will learn this information and use it to provide more accurate and informed responses. You can also restrict the AI Site-Chat from providing information on certain topics.
Along with the public information on your site, you have a lot of personal knowledge which can be vital when providing the best possible service to your site visitors. Usually this information is about products for sale, services your business provides, or support for your customers.
A screenshot of the Train the AI Assistant tab in the dashboard.
In this article, learn more about:

Adding knowledge enhancements

Adding enhancements to your AI Site-Chat enables it to give your site visitors accurate and satisfactory answers. The more enhancements you add, the faster and more reliable its responses will be.

To add an enhancement:

  1. Go to Manage AI Site-Chat in your site's dashboard.
  2. Click the Train Chat tab.
  3. Click +Add.
  4. Click Next on the Enhance knowledge option.
  5. Give the enhancement a clear name that you'll recognize later.
  6. Choose an option:
    • Enhancement Description: Enter your description in the text field.
    • Upload PDF/DOCX file: Upload a file from your computer containing the description. Click Add a File.
  7. Click Save.
Tip:
If you add enhancements with information for time-sensitive events, such as business hours during holidays, remember to delete those enhancements afterwards.

Editing or removing knowledge enhancements

You can edit or remove any information you enter in an enhancement.

To edit/remove an enhancement:

  1. Go to Manage AI Site-Chat in your site's dashboard.
  2. Click the Train Chat tab.
  3. Hover over the enhancement you want to edit/remove.
  4. Choose an option:
Note:
Enhancements added by uploading a PDF/DOCX file cannot be edited. They need to be removed and re-added with an updated file.

Adding restrictions

Restricting the AI Site-Chat from providing visitors with information on topics gives you more control over the way it communicates. By adding topics that it shouldn't answer questions about such as income or your days off, you can definite the boundaries of your business.

To add a restriction:

  1. Go to Manage AI Site-Chat in your site's dashboard.
  2. Click the Train Chat tab.
  3. Click +Add.
  4. Click Next on the Restrict topics option.
  5. Give the restriction a clear name that you'll recognize later.
  6. Enter your description in the text field.
  7. Choose an option:
    • Ask the visitor to contact me: The visitor's message about this topic will be forwarded to your Inbox.
    • Answer that you can't answer questions about this topic: The AI Site-Chat will send an automatic message saying it can't answer the visitor's question on that topic.
  8. Click Save.
A screenshot of the Add Restriction menu, showing a restriction being added to the AI Chat Assistant.

Editing or removing restrictions

You can edit or remove any information you enter in a restriction.

To edit/remove a restriction:

  1. Go to Manage AI Site-Chat in your site's dashboard.
  2. Click the Train Chat tab.
  3. Hover over the restriction you want to edit/remove.
  4. Choose an option:

FAQs

Click a question below to learn more about enhancing the AI Site-Chat.

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In this article
  • Adding knowledge enhancements
  • Editing or removing knowledge enhancements
  • Adding restrictions
  • Editing or removing restrictions
  • FAQs

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