Wix AI Site Chat: Training Your AI

Let's say you own an online clothing store and receive a message from a customer who wants to try on a dress before buying. Your store doesn't have a physical location, but you have a return policy in place where customers can return an item within 14 days of purchase.

Knowledge rule: We do not have a physical store, but you can purchase the dress and try it on when you get the package. If it doesn't suit you, you can return it to us within 14 days and get a full refund. For more information, you can read our return policy.

Let's say you run an eco-friendly business and want the AI to mention this every time a customer asks a product-related question.

Knowledge rule: Our business is eco-friendly, we sell products that do not harm the environment, this is an essential and important part of our store. Mention this when a customer asks a question about a product we sell.

Let's say you run a personal training business and want to avoid answering specific questions about medical concerns or injuries to ensure safety.

Restriction rule: Do not provide advice on treating medical conditions or injuries. Giving medical advice could be dangerous because we don’t have the relevant information to assess someone’s health. It’s best to avoid answering these types of questions so clients can get the right help from a healthcare professional instead.

Let's say you run a financial services website and want to avoid answering specific questions about investment advice to stay compliant with regulations.

Restriction rule: Do not provide personal investment advice or recommendations. Personal investment advice could break financial regulations and cause legal issues for the business. You don’t have the full financial picture of each site visitor, so it’s better not to answer these questions to avoid giving advice that might not be suitable for them.

Yes, the AI will still read the information publicly available on your site to provide responses to your customers. 

However, we recommend adding knowledge and restriction rules to increase the AI's accuracy and reliability, allowing it to give an even better level of service. This also lessens the need for you to intervene in chats with customers or answer follow-up questions the AI is unable to answer.

Linking related site pages to rules helps the AI provide even more accurate and context-aware responses when a visitor asks about that topic. By linking a training rule to the relevant page (e.g. a product page, event, or FAQ), the AI understands the context better and can:

No, the AI will only refer to text in your uploaded file.

In the trial version of the AI Site Chat, you get a free quota of 10 training rules. If you feel you need more than this, consider upgrading your package.

Yes, you can keep track of how many times a knowledge rule or restriction rule was used by the AI in the Times used column located in the Training rules tab.