Wix Inbox: Connecting Your Facebook Page
4 min read
Connect your Facebook page to Wix Inbox to manage Facebook messages in the same place as your other communication channels. This keeps your customer interactions organized and easier to manage, and prevents you from having to switch between platforms.
All messages sent to your Facebook page appear in your Wix Inbox. From your inbox, you have the option to respond via Facebook or other channels, such as email or chat.
Important:
Make sure to use a desktop computer rather than mobile device to connect Wix Inbox to Facebook.
In this article, learn more about:
Connecting your Facebook page to Wix Inbox
To connect your Facebook page, follow the link from your Wix Inbox settings and log in to your Facebook account to complete the setup.
To connect your Facebook page to Wix Inbox:
- Go to Inbox in your site's dashboard.
- Click the Settings drop-down at the top right.
- Click Communication Channels.
- Click Connect Page next to Facebook Page.
- Log in to Facebook and follow the steps to connect your account.
Managing Facebook messages in Wix Inbox
View and reply to messages sent to your Facebook page. Save contacts to your contact list, star conversations, archive messages, and more.
Note:
According to Facebook's Messenger Platform policy, you have 7 days to reply to new messages. If you try to reply after 7 days have passed, your message will not send and you'll see a Message failed to send error.
To manage Facebook messages in Wix Inbox:
- Go to Inbox in your site's dashboard.
- Choose what you want to do:
View and reply to a conversation
Manage your Facebook messages
Looking for more Wix Inbox integrations?
You can connect additional channels such as Instagram and WhatsApp.
Contact us to request integrations with apps such as Viber, Apple Business Chat and Yelp.
Troubleshooting Facebook and Wix Inbox connection issues
If you are experiencing issues connecting Facebook to Inbox, try the steps below:
Step 1 | Disconnect and reconnect your Facebook page
Step 2 | Check you're connecting the correct page
Step 3 | Clear your cookies
Still need help?
If the problem persists, contact us with the information below:
- The name or URL of your Wix site.
- The name and version of the web browser you're using.
- The name and version of your computer's operating system.
- A screenshot of your console view using the steps below:
- Open an incognito window in Google Chrome (Ctrl + Shift + N).
- Sign in to Wix and try to open your Editor.
- Use the keyboard shortcut Ctrl + Shift + J (on PC) or Cmd + Option + J (on Mac).
- Click the Console tab at the top of the panel and refresh the page (F5).
- Take a screenshot of this tab.
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