Managing Your Customer Notifications
3 min read
Many Wix apps give you the ability to manage customer notifications. The notification options are different depending on the app. For example, with Wix Blog you can send customer notifications for a new post, and with Wix Stores you can send a notification for order confirmations. Your customer notifications are managed in the Notifications You Send page in Settings.
You can also choose to send the notification on different channels depending on how you want customers to receive it. The channel types include:
- Email: Customers receive an email notification
- Site Feed: Customers receive a notification on your live site. Learn more
- SMS: Customers receive a notification via a text message
- Mobile app: Customers receive a notification on the mobile app
Choose an app to see what is currently possible for managing customers notifications:
Wix Stores
Notification | Available Channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Order confirmation | Email | Yes, in Store Settings | No |
Shipping Confirmation | Email | Yes, in Store Settings | No |
Resend download links | Email | Yes, in Store Settings | No |
Ready for pickup | Email | Yes, in Store Settings | No |
Wix Bookings
Wix Blog
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
New Post | Email Site Feed Mobile App | Yes, in Notifications Settings | Yes, from their email and Mobile App |
Comments, Likes & Reactions | Email Site Feed Mobile App | Yes, in Settings | Yes, from their email and Mobile App |
Wix Forum
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
New Post | Email Mobile App | Yes | Yes, from their email and Mobile App. Learn How |
Comments, Likes & Reactions | Email Site Feed Mobile App | No | Yes, from their email and Mobile App |
Wix Groups
Notification | Available Channels | Can you set customer Notifications? | Can customers disable? |
|---|---|---|---|
Welcome to Group Message | Email Site Feed Mobile App | Yes, in Notifications Settings | No |
New Post | Email Site Feed Mobile App | No | Yes, from their email and Mobile App. Learn How |
Comments, Like, & Reactions | Email Site Feed Mobile App | No | Yes, from their email and Mobile App. Learn How |
Other Group activities, e.g member joined your group, member was approved to a group, etc | Email Site Feed Mobile App | No | Yes, from their email and Mobile App. Learn How |
Wix Forms
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Payment Confirmation | Email | Yes, in Notifications Settings | No |
Payment Status | Email | No | No |
Wix Events
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Event confirmation, reminder, or cancelation | Email | Yes, per Event - in Settings. Learn more | No |
Wix Inbox
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
New Message | Email | Yes, in Inbox Settings | Yes |
Pricing Plans
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Plan ordered, expired, or canceled | Email | Yes, in Pricing Plan Settings | No |
Before plan expires | Email | Yes, in Pricing Plan Settings | No |
Free trial expires | Email | Yes, in Pricing Plan Settings | No |
Site Members
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Membership approved by owner | Email | Yes, in Notifications Settings | No |
File Share
Notification | Available channels | Can you set customer notifications? | Can customers disable? |
|---|---|---|---|
Admin gives access to a File Share folder | Email | Yes, in Notifications Settings | No |
Member requested access to a File Share folder | Email | Yes, in Notifications Settings | No |
If you don't see the app you're looking for, you cannot currently set or update customer notifications for the app. These apps and notifications include:
- Wix Restaurants:
- Order confirmation email, reservation confirmation and pending approval emails, reservation declined email
- Wix Hotels:
- Order confirmation email
- Wix Music:
- Order confirmation email
- Wix Video:
- Order confirmation email
- Wix Art Store:
- Order confirmation email, shipping confirmation email
- Wix Online Programs:
- Program updates, program reminders
Note: Customers can disable notifications via the mobile app.
- Program updates, program reminders
- Wix Chat:
- New message
Note: Customers can disable notifications from their email or the mobile app.
- New message
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