Wix Bookings: Managing Email Notifications You Receive

2 min read
When one of your clients books or cancels a service, Wix emails you, your client and the staff member providing the service.
  • You do not receive email notifications for bookings made in preview mode while you're working on your site.
  • If you're using a merchant account (e.g. PayPal, Stripe, Authorize.net), the email notification goes to the email address associated with that account.
A screenshot showing the email settings section of the dashboard for Wix Bookings.
In this article, learn more about:

Activating email notifications for new bookings

Make sure you never miss a new booking by activating email notifications in the Booking settings section of the dashboard. 
Notification emails for you and your staff go to the addresses in the Business Info and Staff tabs in the dashboard. Make these email addresses are up-to-date, so you and your staff receive the relevant client emails. 

To activate email notifications for new bookings:

  1. Go to the Booking Settings tab.
  2. Click Emails & SMS reminders.
  3. Enable the toggle next to New booking emails.
A screenshot showing how to activate email notifications for new bookings received.

Disabling email notifications for your staff

Your staff may not need to receive email notifications about their upcoming bookings. For example, if you have an administrator who handles all bookings for your staff. You can disable your staff members' email notifications from the Staff tab in the dashboard.
If you delete their email from the Staff tab, your staff member won't receive any email notifications for new bookings, rescheduled sessions or cancellations. 

To disable email notifications for your staff:

  1. Go to Staff in your site's dashboard.
  2. Hover over the relevant staff member and click Edit
  3. Delete their email address from the Email field. 
  4. Click Save
  5. Repeat steps 2 - 4 for all relevant staff members. 
Screenshot showing how to remove a staff member's email address so they no longer receive bookings notification emails.

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