Sending a Screenshot to Wix Customer Care
2 min read
Get solutions faster by sending us a screenshot of the problem you're experiencing. Make sure to take a screenshot of your entire browser window so we can understand and solve the issue as soon as possible.
Taking a screenshot
Learn how to take a screenshot from your computer or mobile device.
Desktop
Mobile device
- Learn how to take a screenshot on Windows.
- Learn how to take a screenshot on Mac.
Important:
If you are taking a screenshot of a billing page or bank statement, make sure you conceal your full credit card number and CVV number. Leave only the last 4 digits of the credit card visible.
Sending a screenshot to Wix Customer Care
While interacting with our Customer Care chatbot, you can attach screenshots to accompany your description of your issue.
To attach a screenshot:
- Click the Attachment icon
.
Note: If Send does not display, click Edit my description then click the Attachment icon.
- Select a file from your computer and click Open.
- Enter a description of the issue you're experiencing and click Send.
Supported file types:
You can upload image files in these formats: JPEG, JPG, PNG, GIF, ICO, BMP, and TIFF.
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