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    5. Wix Bookings: Canceling and Refunding Sessions

Wix Bookings: Canceling and Refunding Sessions

15 min read
Cancel and remove sessions from your calendar as needed. You can also decide if you want to refund the session or notify clients about the cancelation. Cancellation emails and SMS notifications help maintain clear communication with your clients.
Note:
SMS notifications are only available when canceling an appointment from the desktop Booking Calendar.
In this article, learn more about:

Canceling an appointment

Cancel a customer's appointment through your site's dashboard, the Wix app, or the Studio app.

Refund the appointment, charge a cancellation fee, and send a cancellation email to your customers. If you cancel an appointment from the desktop Booking Calendar, you can also send an SMS notification. Once you refund an appointment, it cannot be undone.
Dashboard
Wix app
Wix Studio app
If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Orders dashboard to process the refund for the paid session. Learn more about refunding orders.
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the appointment you want to cancel.
  3. Click the More Actions icon   and select Cancel. 
  4. Follow the steps below depending on the type of session you are cancelling:

Canceling a single class or course session

If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancelation. 
Dashboard
Wix app
Wix Studio app
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. (Optional) Select Notify clients via SMS to send an SMS notification.
  5. (Optional) Notify clients via email and add a message.
    Note: If clients did not provide a phone number or opted out of communications, you'll see a notification that some participants can't be notified.
  6. Click Yes, Cancel Session.
Screenshot showing how to cancel a single class or course session and adding a cancellation email and SMS on your dashboard..

Canceling recurring class sessions on specific days

Cancel all recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes. 
Dashboard
Wix app
Wix Studio app
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the class or course session you want to cancel.
  3. Select Cancel Session.
  4. Select All future [day and time of session] sessions.
A screenshot showing where to cancel future class sessions on your Wix dashboard.
  1. (Optional) Notify clients via email and add a message.
  2. Click Yes, Cancel All Session.

FAQs

Click below to learn more about canceling a session.

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In this article
  • Canceling an appointment
  • Canceling a single class or course session
  • Canceling recurring class sessions on specific days
  • FAQs

Related content

Wix Bookings: Refunding Clients
Wix Bookings: Deleting a Service
Wix Bookings: Making Services Unbookable

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