Resolving Email Issues | Help Center

Learn how to use Wix to build your site and business.

Design and manage your site using intuitive Wix features.

Manage subscriptions, plans and invoices.

Run your business and connect with members.

Learn to purchase, connect or transfer a domain to your site.

Get tools to grow your business and web presence.

Boost your visibility with SEO and marketing tools.

Get advanced features to help you work more efficiently.

Find solutions, learn about known issues or contact us.

Improve your skills with our courses and tutorials.

Get tips for web design, marketing and more.

Learn to increase organic site traffic from search engines.

Build a custom site using our full-stack platform.

Get matched with a specialist to help you reach your goals.

Resolving Email Issues

1 min

Important:

Make sure your domain is connected properly to Wix before taking any actions below.

If your domain is connected to Wix via name servers: Ask your domain host for the MX records and enter them in the domains section of your Wix account. Learn more about adding or updating MX records.
If your domain is connected to Wix via pointing: Contact your domain host for assistance with managing your mail-related records as your DNS records are managed by them.
If you purchased personalized business email(s) from Wix: Check that your domain is active, your MX records are correct, and your business email is set up properly. If you're still having difficulties, click here.

Note:

It may take up to 48 hours for DNS changes to update. Learn more about domain propagation.

Didn’t find what you’re looking for? Try one of these articles.

Didn’t find what you’re looking for? Try one of these articles.

Hire a ProfessionalGet matched with a Wix Partner who can help you reach your site goals.