Contacting Wix Customer Care for Support

Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. 

This helps speed up the support process and allows Customer Care to assist you more efficiently.

Yes. We offer email support in Russian and Korean. However, we do not provide callback services in these languages.

Charges for phone support may be applied by your local phone provider. Check with your provider for specific rates. Wix does not charge you for phone, chat, or email support. 

If you're using the Wix Studio platform, you can find all your ticket numbers in your Customer Care ticket log. 



If you haven't switched to Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:

Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. 

To learn how to view your ticket number, view the FAQ titled: "Where can I find a ticket number for my support request?" 

If your call with Customer Care is disconnected, you can request a new callback to continue receiving support. After your initial call, you should receive an email from Wix with a ticket number in the subject line. Share this ticket number with the next Customer Care expert you speak to, so they can quickly access the details from your previous call and assist you more efficiently.

For help outside of operating hours, you can check the Wix Help Center for articles and guides, or submit an email support request if your language is supported.