Wix Studio: Viewing Your Customer Care Ticket Log
2 min read
In this article
- Viewing your ticket log
- FAQs
Manage your team's Customer Care interactions in one place. From your Wix Studio workspace, you can track past conversations, check ticket statuses, and revisit previous solutions. Search or filter by reporter, site, or status to quickly find the information you need.
Viewing your ticket log
The Customer Care Tickets tab provides a complete view of your team's ticket history, helping you track issues and revisit past solutions efficiently.
Tickets are categorized by status to help you monitor their progress:
- Open: Awaiting a response from you or Customer Care.
- Reported Bug: Identified as a bug and under investigation.
- Closed: Resolved and marked as closed.
To view your ticket log:
- Go to Customer Care Tickets in your Wix Studio workspace.
- Hover over a ticket and click View to see the conversation with Wix Customer Care.
- Use the search bar or filter to narrow tickets by reporter, site, or status.
Something new came up?
Click + Create New Ticket at the top right to start a new conversation with Wix Customer Care.
FAQs
Click a question to learn more about the Customer Care Ticket log.
What tickets can I see in the log?
Can I search for a ticket by keywords?
Can I see tickets that haven't been answered yet?
Can I reopen a ticket?
Can I edit or delete a ticket?
How do I find my ticket number from past interactions if I haven't switched to Wix Studio?
