- Wix Vibe: Troubleshooting
Wix Vibe: Troubleshooting
5 min
Wix Vibe gives you advanced tools and AI features to build and manage your site. If you have trouble with loading, editing, or other site issues, try the troubleshooting steps below.
Click an issue to see the solutions.
I'm having issues while generating my site
If your site is taking a long time to generate, the loader is stuck, or nothing is happening when you try to generate your site, try these steps to resolve the issue.
Note: Site generation can take a few minutes due to the advanced technology involved, so allow some time before trying the troubleshooting steps below.
- Refresh the browser page and try to generate your site again.
- Clear your browser’s cache and cookies, then restart your browser.
- Check your internet connection and make sure it’s stable.
- Try generating your site in an incognito or private browsing window.
- Close any other tabs or programs that might slow down your computer or internet.
There's problems with the Wix Vibe homepage (my exisiting sites are not loading, I can't create a new site, or it's not responding)
If you notice your projects are missing or your homepage isn't loading as expected, try the troubleshooting steps below:
- Refresh the browser page and try again.
- Clear your browser cache and cookies.
- Test your network connection or switch to another network.
- Log out and then log back in to Wix Vibe.
- Try accessing Wix Vibe from a different browser or an incognito/private window.
If you still can’t see your projects or the page won't load, contact us with your account email, site address, and details about what’s missing or not loading.
I can't choose a designer or edit my brand (fonts or colors)
If you cannot select a designer, your brand kit is not applying, or you have issues editing colors and fonts, try these steps:
- Refresh the Wix Vibe homepage and try again.
- Clear your browser cache and start in a fresh session.
- Ensure your internet connection is stable.
- Restart your browser or use an incognito/private browsing window.
If you can’t move past the first part (writing your prompt and choosing a designer) or the designer choices are missing, contact us and include screenshots of what you see.
I'm having issues using the AI chat in the Wix Vibe Editor
AI chat can sometimes make mistakes or return inaccurate results. Review any content or changes it suggests before keeping them on your site.
If you're having trouble using the AI chat inside Wix Vibe, try these steps:
If you're having trouble using the AI chat inside Wix Vibe, try these steps:
- Try wording your prompt differently or narrowing your request. Be as specific as possible. Learn more about writing your prompts.
- Refresh the browser tab that includes your Wix Vibe Editor. Then try the prompt again.
- If the issue started after a recent AI change, restore a previous version, if available.
If the issue continues, contact us with your site URL, a description of your prompt, and screenshots of any error messages.
I'm experiencing problems editing my site inside the Wix Vibe Editor
If you’re having trouble in your editor, such as not being able to edit text or images, use the chat, preview your site, or access widgets, try the steps below to resolve the issue.
- Refresh the browser tab that includes your Wix Vibe Editor and check if the issue is fixed.
- Clear your browser cache and cookies.
- Try making changes in a new browser tab or incognito window.
- Check whether the element is connected to dynamic content. Elements connected to dynamic data are marked with a green label. In some cases, this content cannot be edited directly on the stage. Update it using the AI chat, from the CMS, or in your site's code, depending on how the content is set up. Learn more about editing dynamic content.
- If editor panels, preview, or chat are stuck, try restoring a previous version.
Still having trouble? Send us your site URL and browser details, and attach screenshots of the issue.
Why do I see “You’re offline” in the Wix Vibe Editor?
The "You're offline" message appears if your browser loses internet access while you’re working in the Wix Vibe Editor. When this happens, the editor pauses actions and tries to reconnect automatically as soon as your connection is restored.
What to do if you see this message:
- Wait a few seconds to see if the editor reconnects on its own.
- Check your internet connection:
- Toggle your Wi-Fi off and back on.
- Try switching networks if available.
- Disable any VPN or proxy connections.
- If you’re using public Wi-Fi, complete any required sign-in steps.
- If you’re still offline, refresh the page or try opening the editor in an incognito or private window.
Any changes that were saved before you went offline are safe. While you’re offline, most editing features are paused. You can continue working when the editor reconnects and the message disappears.
The Wix Vibe Editor doesn't load or gets stuck loading
If the Wix Vibe Editor does not load or gets stuck loading, the issue is usually caused by an error in your site's code. This can happen after changes made by AI, manual code edits, or updates pushed through a GitHub integration.
- If the issue started after you manually changed code or pushed updates through GitHub, restore a previous version from before the change.
- If the issue started after AI made changes, restore a previous version and check whether your editor loads again. If it does, try the request again with a clearer prompt.
- Open the browser console in Google Chrome, copy the relevant error, and paste it into the AI chat to ask for help fixing it.
- Refresh the browser page and try opening your editor again.
- If the issue continues, try opening your editor in an incognito or private window.
Tip: You may see an error that starts with 'ErrorPage overlay constructor called with'. If you do, copy the full error message and paste it into the AI chat.
My dashboard isn't working properly
If your dashboard isn’t loading, your data isn’t updating, or you notice that some metrics are missing, try the steps below to fix the issue.
- Refresh the dashboard or open it in a new browser tab.
- Make sure you’re signed in to the correct account and have the right permissions.
- Clear your browser cache and cookies.
- Try using a different browser or device.
- Check your internet connection.
If these steps don’t help, contact us with details, screenshots, and your site address.
I can't publish my site or restore a previous version
If you are unable to publish your site or restore a previous version, try these steps:
- Refresh the editor and try again.
- Clear your browser’s cache and cookies, then restart your browser.
- Make sure your internet connection is stable.
- Try publishing or restoring from a different browser or an incognito/private window.
- Check that you’re signed in with the correct account and have the right permissions for the site.
If you still cannot publish or restore your site, contact us with your site address, a description of what happens when you try to publish or restore, and any error messages.
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
- Your site URL
- Steps you have already tried
- Screenshots or videos of the issue
- Details about the browser you are using
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