Wix Vibe: Troubleshooting

If your site is taking a long time to generate, the loader is stuck, or nothing is happening when you try to generate your site, try these steps to resolve the issue.

Note: Site generation can take a few minutes due to the advanced technology involved, so allow some time before trying the troubleshooting steps below.

If you notice your projects are missing or your homepage isn't loading as expected, try the troubleshooting steps below:

If you still can’t see your projects or the page won't load, contact us with your account email, site address, and details about what’s missing or not loading.

If you cannot select a designer, your brand kit is not applying, or you have issues editing colors and fonts, try these steps:

If you can’t move past the first part (writing your prompt and choosing a designer) or the designer choices are missing, contact us and include screenshots of what you see.

If you are experiencing problems using the AI chat inside Wix Vibe, follow the steps below.

If the issue continues, contact us with your site URL, a description of your prompt, and screenshots of any error messages.

If you’re having trouble in the editor—such as not being able to edit text or images, use the chat, preview your site, or access widgets—try the steps below to resolve the issue.

Still having trouble? Send us your site URL and browser details, and attach screenshots of the issue.

The "You're offline" message appears if your browser loses internet access while you’re working in the Wix Vibe Editor. When this happens, the editor pauses actions and tries to reconnect automatically as soon as your connection is restored.

Any changes that were saved before you went offline are safe. While you’re offline, most editing features are paused. You can continue working when the editor reconnects and the message disappears.

If your dashboard isn’t loading, your data isn’t updating, or you notice that some metrics are missing, try the steps below to fix the issue.

If these steps don’t help, contact us with details, screenshots, and your site address.

If you are unable to publish your site or restore a previous version, try these steps:

If you still cannot publish or restore your site, contact us with your site address, a description of what happens when you try to publish or restore, and any error messages.

For us to best assist you, it helps to have the following information ready: