Wix Stores: Receiving Confirmation Emails When Orders Are Placed
2 min
In this article
- Viewing confirmation notifications
- Troubleshooting confirmation email issues
Every time a store order is placed, you receive an email from Wix.
Note:
Some payment providers take a day or two to process payments. In these cases, the email is sent and the order appears in the Orders tab only after the payment is processed.
Viewing confirmation notifications
The confirmation email is sent to the email address set in the Business Info section of your site's settings. You can change that email address at any time.
Show me how
You also receive a notification in your dashboard.
Note:
If you are using a merchant account (e.g. PayPal, Stripe), you may also receive a confirmation email from the relevant payment merchant to the email address associated with that account.
Troubleshooting confirmation email issues
If you are not receiving confirmation emails, try the steps below:
Step 1 | Test your email
Step 2 | Check that the email isn't in the spam folder
Step 3 | Check your MX records setup
Step 4 | Test online ordering
Still not working?
If the problem persists, please contact us for further assistance. Make sure to prepare a screenshot showing the following information:
Information to include in the screenshot
