Wix Stores: Managing Emails Sent to Customers
3 min
In this article
- Accessing email customizations
- FAQs
Important:
This article is about the new version of store emails sent to your customers. If you don't yet have this version, learn how to upgrade to new, fully customizable emails.
When actions occur in your store (e.g. a customer places an order, receives a refund, or their order status changes), emails are triggered and sent automatically via Wix Automations.
These are the types of emails that may be sent to your customers:
- Order confirmation: Sent when a customer places an order.
- Digital download link: Sent in addition to the order confirmation email when a customer pays for a digital product.
- Refund confirmation: Sent when a refund is initiated.
- Shipping confirmation: Sent when a physical order is shipped.
- Ready for pickup notification: Sent to let customers know they can collect their pickup order.
- Order canceled: Sent when you cancel an order.
- Order updated: Sent when you edit an order.
You can maintain a consistent brand experience from your site through to your customers’ inboxes by customizing the design and text of these emails.
Important:
Each email is coded to display dynamic information, such as an image of relevant products or order price details. For the code to work as intended, it's important not to edit any of the highlighted sections of your emails.
Accessing email customizations
To get started customizing your emails, go to the Emails & Notifications tab on the Checkout Settings page.
To access email customizations:
- Go to Checkout settings in your site's dashboard.
- Click the Emails & Notifications tab at the top.
- Click Edit next to the relevant email.
- Choose what you want to do next:
FAQs
How can I troubleshoot email issues?
I made changes and now my emails aren't working. What should I do?
Are these emails only relevant for Wix Stores?
How can I make changes to the notification I receive when an order is placed?
How can I create an email marketing campaign?
