Connecting an Email Purchased Outside of Wix
5 min read
You can connect an email purchased outside of Wix to your site by adding your email provider's DNS records to your account. This allows you to continue using your current email provider with your domain.
When you connect a domain to your Wix account, Wix automatically checks your domain's Mail Exchange (MX) records and adds them to your Wix account. This ensures that your email continues to work seamlessly. If you have stopped receiving emails to your custom email address after connecting an external domain, you should confirm the correct records with your provider and follow the steps in this article to update them.
Before you begin:
Make sure your domain is connected via name servers and not via pointing. If your domain is connected via pointing, you must contact your domain host (not Wix) to configure the DNS records of your email provider. Learn how to switch your domain's connection method.
Important:
Connecting your email to Wix or updating your MX records doesn't transfer ownership of your email account to Wix. It connects your mailbox so you can continue to send and receive emails at your business email address. You continue to manage your business email billing with your email provider (not Wix).
In this article, learn how to:
Connecting your email by choosing your provider
Wix provides a list of popular email hosts to choose from. You can select your provider from the list to automatically save your MX records to your account.
Tip:
We recommend checking that the records we automatically add are correct. Your email provider will be able to confirm the records required to connect your email.
To connect by selecting your email provider:
- Go to Domains in your Wix account.
- Click the Domain Actions icon
next to the relevant domain. - Select Connect an email purchased outside Wix or Edit MX records.
Note: If you're not seeing either of these options, your domain may not be assigned to a site. You'll need to assign the domain to your site first.
- Select your provider from the drop-down and click Save.
Note: If your provider isn't listed, select Other and see the next section of this article for instructions.
Not seeing your email provider on the list?
If your provider is not listed, you can ask them for their DNS records and add them manually by selecting Other in step 4. You'll need to get your email provider's MX records from them, as well as any other DNS records they require to connect your email. You can then follow the steps to connect your email manually using the records they provide you. Click below for an email template you can use when contacting your email provider.
Email template for requesting DNS records from your email provider.
Connecting your email by entering MX and other DNS records
You can add MX records or other DNS records manually. You may want to do this if your email provider has given you specific MX records required to connect your email.
Some email providers require you to add additional DNS records. If instructed to do so, follow the steps here to add other DNS records (in addition to MX records).
To add your provider's MX and other DNS records:
- Go to Domains in your Wix account.
- Click the Domain Actions icon next to the relevant domain.
- Select Connect an email purchased outside Wix or Edit MX records.
Note: If you're not seeing either of these options, your domain may not be assigned to a site. You'll need to assign the domain to your site first. - Select Other from the list.
- Click the Points to field and enter the mail server address of your MX record.
Note: The Host name field cannot be edited. It is not currently possible to connect a business email to a subdomain in Wix.
- (If you have multiple MX records) Add the additional MX records:
Note: Enter the record with the lowest Priority value first. The Priority values do not need to match your provider's directions, but they do need to be in the same order.- Click + Add Another.
- Click the Points to field and enter the mail server address of the next MX record.
- Repeat the previous 2 steps for each additional MX record you need to add.
- Click Save.
To add other DNS records (if required):
- Go to Domains in your Wix account.
- Click the Domain Actions icon next to the relevant domain and select Manage DNS Records.
- Scroll to the record type you'd like to add (e.g., CNAME, TXT) and click + Add Record.
- Enter the DNS record in the relevant fields.
Note: If instructed to add an @ sign in the Host name field, leave the field blank instead. - Click Save.
- Repeat steps 3-5 above to add additional DNS records.
Important:
- It can take up to 48 hours for this process to complete while the new records propagate.
- We are unable to provide support on setting up your email address with Outlook. You can find information about setting up Outlook on Microsoft's support page.
Need custom business emails?
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