Wix Stores: Adding and Setting Up Wix Reviews
12 min read
Add Wix Reviews to allow your customers to write reviews about the products they purchased.
Reviews are a great way to establish credibility, making your brand more trustworthy. They also empower your customers, letting them share their experiences and feel like they're part of a community.
![Screenshot of what the Wix Reviews plugin looks like on the Product Page](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/01/31/aeb8591a-9ccd-4760-a770-01be59e8a021/2a5b1ad8-263d-4e0f-adc0-8c18bb673bfd.png)
Step 1 | Add Wix Reviews
To get started, go to your store's Product Page in your editor and add the Wix Reviews plugin.
Wix Editor
Studio Editor
- Go to your editor.
- Go to your Product page:
- Click Pages & Menu
on the left side of the editor.
- Click Store Pages.
- Click Product Page.
- Click Pages & Menu
- Click the Product Page element on your page.
- Click the Plugins icon
.
- Click Wix Product Reviews.
![Screenshot of the plugins window with a cursor on the Wix Reviews plugin](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/a61710ca-ca30-45c2-af52-3642c9e6c4f8/71bed516-f9e9-4f6c-a979-74f63ac5a38a.png)
Step 2 | Customize the settings
Now that you've added Wix Reviews in your editor, go to the dashboard to customize the functionality. You can edit the form that customers fill out, choose what name appears when you reply, and much more.
To customize Wix Reviews settings:
- Go to Reviews in your site's dashboard.
- Click More Actions at the top right and select Settings.
- Choose what you want to do:
Customize the review form customers fill out
Customize moderation settings
Select a "Reply as" name
Customize voting on reviews
Step 3 | (Optional) Customize review requests
When you add Wix Reviews, an automation that sends customers an email requesting a review is automatically enabled. By default, the email is sent 14 days after purchase. The email displays your customer's name and what they bought.
![Screenshot of a sample Request Review email sent to customers through Wix Reviews](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/5d687d95-98c7-4e3f-8e3d-12fb906c14b0/e95481e2-afaf-4541-b91c-8d8bd2dc5c11.png)
You can edit when the email is sent, as well as the text and design of the email.
Important:
When editing the email, make sure not to change any of the bolded text. They make it possible to display, for example, each customer's name and the name of your store.
![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/fd818d12-e6fb-454f-b630-34d060896ec0/0c7985e9-be8d-417e-bbae-a21a04259063.png)
![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/fd818d12-e6fb-454f-b630-34d060896ec0/0c7985e9-be8d-417e-bbae-a21a04259063.png)
To customize review requests:
- Go to Reviews in your site's dashboard.
- Click Review Requests.
- Click Automation Settings.
- Click Edit next to Timing to change when the email is sent.
![Screenshot of the timing section of the automation sent to customers](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/0365bc6c-7088-4257-b554-66e17fd7a42b/7fc8403d-d320-4786-b5ac-c23f267d25cd.png)
- Click Edit under Create an email to edit the text or design. Learn how
![Screenshot of the automations page with the edit email link indicated](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/625d1c27-133a-40d6-9ba5-19b38dace5ed/9c98d705-9294-47a1-a467-89e86b3247cd.png)
Step 4 | Customize the display and design
Customize the look of the form customers fill out as well as the reviews themselves to get the perfect look.
To customize the look of Wix Reviews:
- Go to the Product Page in the Editor.
Wix Editor
Studio Editor
- Go to your editor.
- Go to your Product page:
- Click Pages & Menu
on the left side of the editor.
- Click Store Pages.
- Click Product Page.
- Click Pages & Menu
- Click the Product Page in the Editor.
- Click the Wix Reviews plug in.
- Click Settings.
- Click the Display tab.
- Customize the display:
- Choose what to display: Select or deselect the checkboxes to show or hide header elements.
- Show filters: Enable the toggle to allow customers to filter reviews by star rating.
- Show sorting: Enable the toggle to allow customers to sort ratings. If enabled, select a default sorting option.
- Publish date: Click the toggle to show or hide the date a review was published.
- Reviews per page: Set the number of reviews displayed per page.
- Click the Design tab.
- Customize the Header design using the available options.
![Screenshot of the Header section in Wix Reviews](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/63418c70-0528-4007-b358-94c9b6ba0b85/77fd37d8-1fe6-4c79-a6c5-bd02c5bc5cdb.png)
- Customize the Review Form design using the available options.
![Screenshot of the Review Form in Wix Reviews](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/dc24a091-fa53-4eb3-9c28-258ceb9251e9/e29f110e-ab38-4a16-b555-fdddb7329ec4.png)
- Customize the Review List design using the available options.
![Screenshot of the Review list in Wix Reviews](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/02/01/c0031f69-38f6-4181-9894-888e66406f6b/b723affb-f98b-48a7-b37f-80e870e9a5a3.png)
- Customize the Reviews Area design using the available options.
Tip: The reviews area is the entire Wix Reviews area containing the header plus the list of reviews you've received. - Click the Layout tab and customize the layout using the available options.
Step 5 | (Optional) Add Wix Product Ratings
Wix Product Ratings works with the Wix Reviews plugin. Add it to display a short star summary of product reviews under product names.
You can add Wix Product Ratings to the Product Page, a Product Gallery, or to Related Products.
![Screenshot of the Wix Product Ratings plugin as it appears in a product gallery](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/06/05/431c8043-e9cc-47b0-b514-378e94796e71/11140703-7756-4912-9893-d890882f543e.jpg)
Wix Editor
Studio Editor
- Go to your editor.
- Go to your Product page:
- Click Pages & Menu
on the left side of the editor.
- Click Store Pages.
- Click Product Page.
- Click Pages & Menu
- Click the Product Page element on your page.
- Click the Plugins icon
.
- Click Wix Product Ratings.
![Screenshot of the plugins window with a cursor on the Wix Product Ratingsplugin](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2024/06/03/60f419ab-b022-4ed8-a9a5-fae3d18b8f0c/0035f185-29ee-40bc-95f9-ab138407f76d.png)
FAQs
Click a question to learn more about Wix Reviews.
Can I import reviews?
How can I stop Request Review emails from being sent?
Where can I see the review request emails which were sent?
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