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  6. Wix Stores: Adding and Setting Up Wix Reviews

Wix Stores: Adding and Setting Up Wix Reviews

13 min read
Add Wix Reviews to allow your customers to write reviews about the products they purchased.
Reviews are a great way to establish credibility, making your brand more trustworthy. They also empower your customers, letting them share their experiences and feel like they're part of a community.
Reviews are displayed on the product page for each product. 
Screenshot of what the Wix Reviews plugin looks like on the Product Page

Step 1 | Add Wix Reviews

To get started, go to the App Market in your editor and add the Wix Reviews app.
When you add Wix Reviews, 4 different elements are added to your site. 
  • Main review display: On the product page, reviews for each product are displayed along with a "Leave a Review" button.
  • Wix Product Ratings: This is a star display which appears under the product name. You can show or hide it (see step 5 below).
  • Leave Review page: When you email a review request to a customer and they click to review a product, they fill out their review on the leave review page. This page is not visible on your live site. 
  • Thank You page: Customers who complete filling out a review on the leave review page are directed to the thank you page. This page is not visible on your live site.

To add Wix Reviews:

Wix Editor
Studio Editor
  1. Go to your editor.
  2. Click Add Apps  on the left side of the editor.
  3. Search for Wix Reviews.
  4. Click to select it.
  5. Click +Add to Site to add the app.

Step 2 | Customize the settings

Now that you've added Wix Reviews in your editor, go to your site's dashboard to customize the functionality. You can edit the form that customers fill out, choose what name appears when you reply, and much more.
Tip:
Customizations you make in the dashboard affect both the form that appears under the Product page and the leave review page.

To customize Wix Reviews settings:

  1. Go to Reviews in your site's dashboard.
  2. Click More Actions at the top right and select Settings.
  3. Choose what you want to do:

Step 3 | (Optional) Customize review requests

When you add Wix Reviews, an automation that sends customers an email requesting a review is automatically enabled. By default, the email is sent to customers 14 days after purchase. The email displays your customer's name and what they bought.
Screenshot of a sample Request Review email sent to customers through Wix Reviews
You can edit when the email is sent, as well as the text and design of the email. 
Important:
When editing the email, make sure not to change any of the bolded text. They make it possible to display, for example, each customer's name and the name of your store.

To customize review requests:

  1. Go to Reviews in your site's dashboard.
  2. Click Review Requests.
  3. Click Automation Settings.
  4. Click Delay to change when the email is sent and click Apply.
Screenshot of the setup page for review request automation in Wix Reviews
  1. Click Send an email  and then choose what you want to update:
Tip:
When customers click the "Leave a Review" button in your review request, they're directed to the leave review page.

Step 4 | Customize the display and design

Customize the look of the form customers fill out as well as the reviews themselves to get the perfect look.

To customize the look of Wix Reviews:

  1. Go to the product page in the Editor.
Wix Editor
Studio Editor
  1. Go to your editor.
  2. Go to your Product page:
    1. Click Pages & Menu  on the left side of the editor.
    2. Click Store Pages.
    3. Click Product Page.
  3. Click the Product page in the Editor.
  4. Click Wix Reviews.
  5. Click Settings.
  6. Click the Display tab.
  7. Customize the display:
    • Choose what to display: Select or deselect the checkboxes to show or hide header elements.
    • Show filters: Enable the toggle to allow customers to filter reviews by star rating.
    • Show sorting:  Enable the toggle to allow customers to sort ratings. If enabled, select a default sorting option.
    • Publish date: Click the toggle to show or hide the date a review was published.
    • Reviews per page: Set the number of reviews displayed per page.
  8. Click the Design tab.
  9. Customize the Header design using the available options. 
Screenshot of the Header section in Wix Reviews
  1. Customize the Review Form design using the available options.
Screenshot of the Review Form in Wix Reviews
  1. Customize the Review List design using the available options.
Screenshot of the Review list in Wix Reviews
  1. Customize the Reviews Area design using the available options.
    Tip: The reviews area is the entire Wix Reviews area containing the header plus the list of reviews you've received.
  2. Click the Layout tab and customize the layout using the available options.

Step 5 | Customize or remove Wix Product Ratings

Wix Ratings works with Wix Reviews. It displays a star summary of product reviews under the product names in the Product page, product galleries, or related products. You can customize the display or remove it display if it doesn't work for your business.
Screenshot of the Wix Product Ratings plugin as it appears in a product gallery
Wix Editor
Studio Editor
  1. Go to your editor.
  2. Go to your Product page:
    1. Click Pages & Menu  on the left side of the editor.
    2. Click Store Pages.
    3. Click Product page.
  3. Choose what you want to do:
    • Customize Wix Product Ratings:
      1. Click the  Ratings element on your page.
      2.  Click Settings. 
      3. Customize the display using the available options.
    • Remove Wix Product Ratings:
      1. Click the Product page element on your page.
      2. Click the Plugins icon  .
      3. Hover over Wix Product Ratings and click Remove.

Step 6 | Customize the leave review & thank you pages

If you send your customers review requests, they receive emails with a "Leave a Review" button. When they click, they're directed to the leave review page, when they can add a start rating, leave a comment, and more. After completing the review, a thank you page appears. You can customize these pages. 
Screenshot of a review request sent to a customer through Wix Reviews
Wix Editor
Studio Editor
  1. Go to your editor.
  2. Click Pages & Menu  on the left side of the editor.
  3. Click Wix Reviews.
  4. Choose what you want to do:
    • Customize the Leave Review page:
      1. Select the Leave Review page.
      2. Click the  Leave Review page element on your page.
      3. Click Settings. 
      4. Customize the page using the available options.
    • Customize the Thank You page:
      1. Select the Leave Review page.
      2. Click the  Thank You page  element on your page.
      3. Click Settings. 
      4. Customize the page using the available options.

FAQs

Click a question to learn more about Wix Reviews.

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Didn’t find what you’re looking for? Try one of these articles.
Wix Stores: Managing Wix Reviews
Wix Stores: Offering Rewards and Incentives
Wix Stores: Offering Discounts and Coupons

Didn’t find what you’re looking for? Try one of these articles.

Wix Stores: Managing Wix Reviews
Wix Stores: Offering Rewards and Incentives
Wix Stores: Offering Discounts and Coupons
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In this article
  • Step 1 | Add Wix Reviews
  • Step 2 | Customize the settings
  • Step 3 | (Optional) Customize review requests
  • Step 4 | Customize the display and design
  • Step 5 | Customize or remove Wix Product Ratings
  • Step 6 | Customize the leave review & thank you pages
  • FAQs

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