Wix Stores: Adding and Setting Up Wix Reviews | Help Center

Wix Stores: Adding and Setting Up Wix Reviews

15 min read

In this article

Step 1 | Add Wix Reviews
Step 2 | Customize the settings
Step 3 | (Optional) Customize review requests
Step 4 | Customize the display and design
Step 5 | Customize or remove Wix Product Ratings
Step 6 | Customize the 'Leave Review' and 'Thank You' pages
FAQs

Add Wix Reviews to allow your customers to write reviews about the products they purchased. Your customers' reviews appear on the product page for each product.

This is a great way to establish credibility as a merchant, making your brand more trustworthy. Reviews also empower your customers, letting them share their experiences and feel like they're part of a community.

Screenshot of what the Wix Reviews plugin looks like on the Product Page

Step 1 | Add Wix Reviews

To get started, go to the App Market in your editor and add the Wix Reviews app.

When you add Wix Reviews, 4 different elements are added to your site.

Main review display: On the Product page, reviews for each product are displayed along with a "Leave a Review" button.
Wix Product Ratings: This is a star display which appears under the product name. You can show or hide it (see step 5 below).
Leave Review page: When you email a review request to a customer and they click to review a product, they fill out their review on the leave review page. This page is not visible on your live site.
Thank You page: Customers who complete filling out a review on the leave review page are directed to the thank you page. This page is not visible on your live site.

To add Wix Reviews:

Wix Editor

Studio Editor

Go to your editor.
Click Add Apps on the left side of the editor.
Search for Wix Reviews.
Click to select it.
Click +Add to Site to add the app.

Step 2 | Customize the settings

Now that you've added Wix Reviews in your editor, go to your site's dashboard to customize the functionality. You can edit the form that customers fill out, choose what name appears when you reply, and much more.

Tip:

Customizations you make in the dashboard affect both the form that appears under the Product page and the 'Leave Review' page.

To customize Wix Reviews settings:

Go to Reviews in your site's dashboard.
Click More Actions at the top right and select Settings.
Choose what you want to do:

Customize the review form customers fill out

Customize moderation settings

Select a "Reply as" name

Customize voting on reviews

The Settings page of the Wix Reviews app in the dashboard, with the 'reply as' name customized

Step 3 | (Optional) Customize review requests

When you add Wix Reviews, an automation that sends customers an email requesting a review is automatically enabled. By default, the email is sent to customers 14 days after purchase. The email displays your customer's name and what they bought.

You can edit when the email is sent, as well as the text and design of the email.

Screenshot of a sample Request Review email sent to customers through Wix Reviews

Important:

When editing the email, make sure not to change any of the bolded text (i.e. personalized content). They make it possible to display, for example, each customer's name and the name of your store.

To customize review requests:

Go to Reviews in your site's dashboard.
Click Review Requests.
Click Automation Settings.
Choose what to do next:
- Customize the email: Click the action Send an email and then choose what you want to update:
  - Customize the sender details.
  - Click Edit under Create an email to edit the email's text or design.
- Change when the email is sent: Click Delay and choose a different time frame on the left.

Screenshot of the setup page for review request automation in Wix Reviews

Tip:

When customers click the 'Leave a Review' button in your automated email, they're directed to the 'Leave Review' page on your site.

Step 4 | Customize the display and design

Customize the look of the form customers fill out as well as the reviews themselves to get the perfect look.

To customize the look of Wix Reviews:

Wix Editor

Studio Editor

Go to your editor.
Go to your Product page:
1. Click Pages & Menu on the left side of the editor.
2. Click Store Pages.
3. Click Product Page.
Select the Wix Reviews element.
Click Settings.
Choose what to customize:

Display

Design

Layout

Step 5 | Customize or remove Wix Product Ratings

Wix Ratings works with Wix Reviews. It displays a star summary of product reviews under the product names in the Product page, product galleries, or related products. You can customize the display or remove it if it doesn't work for your business.

Screenshot of the Wix Product Ratings plugin as it appears in a product gallery

Wix Editor

Studio Editor

Go to your editor.
Go to your Product page:
1. Click Pages & Menu on the left side of the editor.
2. Click Store Pages.
3. Click Product page.
Choose what you want to do:
- Customize Wix Product Ratings:
  1. Click the Ratings element on your page.
  2. Click Settings.
  3. Customize the display using the available options.
- Remove Wix Product Ratings:
  1. Click the Product page element on your page.
  2. Click the Plugins icon .
  3. (In the pop up) Click the More Actions icon next to Wix Product Ratings, then click Remove Plugin.

Step 6 | Customize the 'Leave Review' and 'Thank You' pages

If you send your customers review requests (see the Step 3 section), they receive emails with a "Leave a Review" button. When they click, they're directed to the leave review page, when they can add a start rating, leave a comment, and more. After completing the review, a thank you page appears. You can customize these pages.

Screenshot of a review request sent to a customer through Wix Reviews

To customize the 'Leave Review' and 'Thank You' pages:

Wix Editor

Studio Editor

Go to your editor.
Click Pages & Menu on the left side of the editor.
Click Wix Reviews.
Choose what you want to do:
- Customize the Leave Review page:
  1. Select the Leave Review page.
  2. Click the Wix Reviews element on your page.
  3. Click Settings.
  4. Customize the page using the available options.
    Tip: When designing the review form, you can tailor the fields to 3 different sitautions - regular, hover and error.
- Customize the thank you page:
  1. Select the leave review page.
  2. Click the thank you page element on your page.
  3. Click Settings.
  4. Customize the page using the available options.