Wix Stores: Adding and Setting Up Wix Reviews

10 min read

Add Wix Reviews to allow your customers to write reviews about the products they purchased.

Reviews are a great way to establish credibility, making your brand more trustworthy. They also empower your customers, letting them share their experiences and feel like they're part of a community.

Screenshot of what the Wix Reviews plugin looks like on the Product Page

Step 1 | Add Wix Reviews

To get started, go to the App Market in your editor and add the Wix Reviews app.

Wix Editor

Studio Editor

Go to your editor.
Click Add Apps on the left side of the editor.
Search for Wix Reviews.
Click to select it.
Click +Add to Site to add the app.

Step 2 | Customize the settings

Now that you've added Wix Reviews in your editor, go to the dashboard to customize the functionality. You can edit the form that customers fill out, choose what name appears when you reply, and much more.

To customize Wix Reviews settings:

Go to Reviews in your site's dashboard.
Click More Actions at the top right and select Settings.
Choose what you want to do:

Customize the review form customers fill out

Customize moderation settings

Select a "Reply as" name

Customize voting on reviews

Step 3 | (Optional) Customize review requests

When you add Wix Reviews, an automation that sends customers an email requesting a review is automatically enabled. By default, the email is sent 14 days after purchase. The email displays your customer's name and what they bought.

Screenshot of a sample Request Review email sent to customers through Wix Reviews

You can edit when the email is sent, as well as the text and design of the email.

Important:

When editing the email, make sure not to change any of the bolded text. They make it possible to display, for example, each customer's name and the name of your store.

To customize review requests:

Go to Reviews in your site's dashboard.
Click Review Requests.
Click Automation Settings.
Click Edit next to Timing to change when the email is sent.

Screenshot of the timing section of the automation sent to customers

Click Edit under Create an email to edit the text or design. Learn how

Screenshot of the automations page with the edit email link indicated

Step 4 | Customize the display and design

Customize the look of the form customers fill out as well as the reviews themselves to get the perfect look.

To customize the look of Wix Reviews:

Go to the Product Page in the Editor.

Wix Editor

Studio Editor

Go to your editor.
Go to your Product page:
1. Click Pages & Menu on the left side of the editor.
2. Click Store Pages.
3. Click Product Page.
Click the Product Page in the Editor.
Click Wix Reviews.
Click Settings.
Click the Display tab.
Customize the display:
- Choose what to display: Select or deselect the checkboxes to show or hide header elements.
- Show filters: Enable the toggle to allow customers to filter reviews by star rating.
- Show sorting: Enable the toggle to allow customers to sort ratings. If enabled, select a default sorting option.
- Publish date: Click the toggle to show or hide the date a review was published.
- Reviews per page: Set the number of reviews displayed per page.
Click the Design tab.
Customize the Header design using the available options.

Screenshot of the Header section in Wix Reviews

Customize the Review Form design using the available options.

Screenshot of the Review Form in Wix Reviews

Customize the Review List design using the available options.

Screenshot of the Review list in Wix Reviews

Customize the Reviews Area design using the available options.
Tip: The reviews area is the entire Wix Reviews area containing the header plus the list of reviews you've received.
Click the Layout tab and customize the layout using the available options.

Step 5 | (Optional) Remove Wix Product Ratings

Wix Product Ratings works with Wix Reviews. It displays a star summary of product reviews under the product names in the Product Page, Product Galleries, or Related Products. You can remove this display if it doesn't work for your business.

Screenshot of the Wix Product Ratings plugin as it appears in a product gallery

Wix Editor

Studio Editor

Go to your editor.
Go to your Product page:
1. Click Pages & Menu on the left side of the editor.
2. Click Store Pages.
3. Click Product Page.
Click the Product Page element on your page.
Click the Plugins icon .
Hover over Wix Product Ratings and click Remove.