Wix Retail POS: Selling Virtual Gift Cards

3 min read
  • This article is about Wix Retail POS tablet for brick & mortar stores. 
  • For info on using POS on a mobile device, click here.
Sell virtual gift cards on your website and let customers use them to purchase products online and at your point of sale.
In this article, learn how to:
  • You cannot refund the purchase of the gift card itself or orders paid for by gift card. 
  • You can exchange orders paid for with a gift card only when the price of the exchanged products is the same (i.e. the customer isn't refunded or charged).

Set up a gift card option

Start by creating your virtual gift card. You can create a Wix gift card right from your Wix dashboard. You can also create gift cards using the Gifted app
Physical (plastic) gift cards:

Enabling gift cards at a POS

Enable gift cards so you select them as a payment option during checkout.

To enable gift cards:

  1. Open the POS tablet.
  2. Tap the Menu icon  at the bottom left.
  3. Tap Settings.
  4. Tap Payment.
  5. Click the Accept Gift Cards toggle to enable it.

Accepting payment by gift card

Let customers redeem their gift cards while making a purchase. 
Gift card codes are not case sensitive.

To redeem a gift card at checkout:

  1. Open the POS tablet. 
  2. Tap Checkout on the bottom bar. 
  3. Process the sale and proceed to checkout.
  4. Select Gift Card under Select Payment Method.
  5. Enter or scan the gift card code and tap Apply.
    Tip: Only Gifted app codes can be scanned.
  6. (If the gift card didn't cover the entire purchase) Click Add Payment and process the balance using another payment method, such as cash or a credit card.

Checking a gift card balance

Customers may want to check how much money is left in their gift card before deciding on a purchase. You can check this for them on the POS tablet. 

To check a gift card balance:

  1. Open the POS tablet. 
  2. Tap Checkout on the bottom bar. 
  3. Tap Gift Cards on the left.
  4. Tap Check Gift Card Balance.
  5. Select an option:
    • Enter the code manually.
    • Enter or scan the gift card code.
      Tip: Only Gifted app codes can be scanned.

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