Wix Retail POS: Selling Physical Gift Cards
7 min read
Important:
- This article is about Wix Retail POS tablet for brick & mortar businesses.
- For info on using POS on a mobile device, click here.
You can sell physical gift cards and let customers use them to complete purchases. It's a cost-effective way to keep customers coming back and a great for attracting new buyers.
Important:
Wix physical gift cards are currently available in the US and Canada to merchants who use Wix Retail POS to sell in their brick-and-mortar businesses.
Step 1 | Order physical gift cards
To get started, design and order your cards. You can do so in your site's computer dashboard (currently available to US merchants only) or through eCard Systems.
Tips:
- The Wix gift cards do not have a set dollar value. You assign the value when you sell the physical gift card to your customer (see below).
- You also have the option of ordering other gift cards and selling them. Note that the gift cards must have codes that are between 8 and 16 characters long (numbers or letters) for you to be able to use them at your point of sale.
To order gift cards:
Order cards in the Wix dashboard
Order cards through eCard Systems
Note:
Check the FAQ section below for info on file types and sizes that you can upload to eCard.
Step 2 | Enable gift cards in your dashboard
Before you can start selling gift cards at your point of sale, you need to go to your Wix dashboard and enable gift cards for your site.
To enable gift cards:
- Go to Gift Cards in your site's dashboard.
- Click Add Gift Card to Site.
Tip:
After clicking Add Gift Card to Site, you do not need to do anything else in the dashboard page or the Editor in order to continue physical gift card setup.
Step 3 | Sell physical gift cards
Once you receive the gift cards you ordered and enabled gift cards in the dashboard, you can start selling physical gift cards to customers.
To sell gift cards:
- Open the POS tablet.
- Tap Checkout from the menu bar at the bottom.
- Tap Gift Cards.
- Tap Issue gift card.
- Select the actual gift card (i.e. the plastic card) that you want to sell to your customer.
- Select an option:
- Scan the card's code.
- Manually enter the card's code.
Tip: Gift card codes are not case sensitive.
- Enter the value of the gift card (up to $1000).
- Tap Add to Cart.
- Complete checkout as you would for any product.
Step 4 | Accept payment of physical gift cards
When customers want to pay for their order using their gift card, you need to select Gift Card as the payment method.
To accept gift card payment:
- Open the POS tablet.
- Tap Checkout on the bottom bar.
- Process the sale and proceed to checkout.
- Select Gift Card under Select Payment Method.
- Enter or scan the gift card code and tap Apply.
- (If the gift card didn't cover the entire purchase) Click Add Payment and process the balance using another payment method, like cash or a credit card.
FAQs
I have my own gift cards. Can I sell them and accept them as gift card payment?
What are the image size and file type requirements?
How can I be sure my gift card looks OK before it's printed?
How long does it take for my gift cards to arrive?
I ordered Wix gift cards. Can I cancel the order or request a refund?
Who can I contact about my gift card shipment?
I don't see the option to pay by gift card. How can I add it?
at the bottom left.Can customers who buy physical gift cards use them for purchases on my site?
Can I add to the balance of a gift card that's already purchased?
Can I offer refunds or exchanges for orders paid for with a gift card?
My customer wants to return the card they bought. Can I refund the card purchase?
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