Wix Retail POS: About Your HP Tablet

4 min read
Important:
  • This article is about Wix Retail POS tablet for brick & mortar businesses. 
  • For info on using POS on a mobile device, click here.
The HP Engage One Prime Tablet is where you make sales, manage staff hours, and more. 
In this article, learn more about:

Setting up and activating the tablet

When you turn on the tablet for the first time, you'll see a step-by-step guide that walks you through the setup process. Connect the tablet to your WiFi network, then log in to your Wix account. 

To set up the tablet:

  1. Turn on the tablet. 
  2. Set up the WiFi connection:
    1. Tap Setup WiFi at the bottom of the screen. 
    2. Tap the network you want to connect to.
      Important: Connect to your own WiFi account, not a public one (e.g. a mall's WiFi)
  3. Enter your Wix account's email and password and tap Log In.
    Note: If you have more than one Wix account, make sure to log into the account with the site you want to connect to. 
  4. Tap Let's Go! at the bottom to get started.
  5. Connect the tablet to the rest of your hardware.
    Tip: You can always check the status of your hardware to make sure everything's connected properly.

Your tablet comes with the Wix POS app pre-installed. When you turn the tablet on, this app is the only one that appears. 
The Wix POS app includes a main menu, always available at the bottom left corner of the screen as well as other links accessible from the bottom bar.

Syncing the tablet with your site

When you make changes (e.g. add new items to your catalog, make sales) at your point of sale or on your site, the information syncs so it appears after a short time in both platforms. You can also manually sync to speed up the process. 

To sync with your site:

  1. Open the POS tablet. 
  2. Tap the Menu icon  at the bottom left.
  3. Tap Settings.
  4. Scroll down and tap App & Tablet.
  5. Tap Re-sync Data.
Tip:
You can also pull down on the Products, Services, Catalog, Sales History, or Customers pages to resync them. 

Updating the POS software

Check periodically for software update and install them when available. 

To update the software:

  1. Open the POS tablet. 
  2. Tap the Menu icon  at the bottom left.
  3. Tap Settings.
  4. Scroll down and tap App & Tablet.
  5. Tap Check for Updates.
  6. Tap to install available updates. 

Troubleshooting

If the tablet displays an error message, check out these troubleshooting steps.

Still not working?

If the problem persists, contact Customer Care.

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