Wix Mobile Apps: Troubleshooting the Spaces by Wix App
6 min read
We've compiled a list of some general issues related to the Spaces by Wix app. Click the issue you're experiencing to learn how to troubleshoot it.
General Issues in the Spaces app
Click an issue below to learn how to resolve it:
I'm not seeing push notifications
next to the relevant site.I'm not getting notified about live site visitors
I'm not able to find my site
I want to change the language of my app
I want to leave a site
I want to cancel my pending request (for sites that require join approval)
I want to delete my account
Troubleshooting technical Issues
To avoid any issues with the Spaces app, make sure you are using a device that supports the app and that you're running the most updated version.
Follow the steps below to resolve any technical issues:
Check that your app is up to date
Check that you're using a supported device
Log out of the Spaces app and log back in
Still need help?
If the problem persists, please contact us with the information below:
- A description of the steps you've taken so that we can recreate the issue on our end
- A screenshot of the issue
- (For notification issues): Specify which notifications you're not receiving
- The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4)
- The type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection)
- Your location
- The version of the Spaces by Wix app you're using. To find this:
- Open the Spaces app.
- Tap My Profile
at the bottom. - Tap Help & Feedback under Support.
- Tap About the Spaces App.
- Scroll down to the bottom of the screen and locate the version number in light gray (e.g. Version 2.58796.0.).
