Wix App: Troubleshooting
3 min
In this article
- General issues in the Wix app
- Local issues in the Wix app
We've compiled a list of some general and local issues related to the Wix app. You can use this problem-solving article to find and correct issues you are experiencing.
General issues in the Wix app
Below are some common notification issues that have been reported when using the Wix app. Click on the issue you're having to learn how to resolve it.
I'm not seeing push notifications
I'm not getting notified about live site visitors
I'm not able to find my site
Local issues in the Wix app
If you are experiencing local issues including performance and loading issues, make sure you are using a device that supports the app and that you're running the most updated version.
Check that your app is up to date
Check that you're using a supported device
Log out of the Wix app and log back in
Clear cache on your device
Still need help?
If the problem persists, contact us with the information below:
- A description of the steps you took before the issue occurred, so we can try to recreate it.
- A screenshot of the issue.
- (Notification issues) Specify which notifications you're not receiving.
- The manufacturer and model of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).
- The operating system of your mobile device (e.g. Android 15).
- Your connection type (e.g. WiFi, 4G, 5G) and the name of your mobile network (if using a mobile connection).
- Your location.
- The version of the Wix app you’re using:
- Go to your site in the Wix app.
- Tap your profile icon at the top.
- Tap About the app under Help & Feedback.
- Scroll down to the bottom of the screen and copy the number next to Version.
