header-logo
Getting started with WixBuild your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.
Creating a websiteRead how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.
Account & billingReview your account settings, manage your subscriptions and plans and understand your invoices.
Using the Wix mobile appsUse our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch.
Connecting a domainFollow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.
Managing your businessGet tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.
Promoting your siteLearn to make your site more visible promoting it on search engines, sending emails and running paid ads. Improve your online presence with practical tips.
Studio, Partners & EnterpriseGet the most out of your Studio or Enterprise account with advanced features that'll help you work more efficiently.
Need more help?Find solutions for site performance and technical issues, learn about issues we’re working to fix or contact us for help.
placeholder-preview-image
Wix LearnImprove your skills with our courses and tutorials.
Wix BlogGet tips for web design, marketing and more.
SEO Learning HubLearn to increase organic site traffic from search engines.
Website developmentBuild a custom site using our full-stack platform.
placeholder-preview-image
In this article
  • Troubleshooting push notification issues
  • Still having trouble?
  1. Home
  2. Using the Wix mobile apps
  3. Mobile apps for your customers
  4. Using the Wix member apps
  5. Using mobile apps as a member
  6. Wix Mobile Apps: Troubleshooting Push Notification Issues in Spaces by Wix

Wix Mobile Apps: Troubleshooting Push Notification Issues in Spaces by Wix

In this article
  • Troubleshooting push notification issues
  • Still having trouble?
If you are having trouble seeing push notifications in the Spaces by Wix app, try the troubleshooting steps below.
How do I set notification preferences?
Learn how to change your notification settings in the Spaces by Wix app.

Troubleshooting push notification issues

  1. Make sure that you are using a supported device.
  2. Make sure that you have the most up to date version of the app:
    1. Go to the Apple App Store (on iPhone) or Google Play (on Android):
    2. Search for 'Spaces by Wix app'.
    3. Click Update (if available).
      Note: If no update is available, it means you already have the most up to date version.
  3. Check that you have enabled push notifications for Spaces by Wix on your device. Go to your phone's notifications settings (differs from one device to another) to find this information. 

Next, try the following troubleshooting steps:

  1. Log out of the app and then log back in:

    1. Open the Spaces by Wix app.

    2. Tap My Profile at the bottom.

    3. Tap the Settings icon .

    4. Tap Log Out. 

    5. Log back in.

  2. Close the app completely and reopen it.

  3. Restart your mobile device.

  4. Uninstall and reinstall the app.

Additionally, for Android devices:
  1. Long press the app icon on your device's home screen.
  2. Tap App Info.
  3. Tap Storage.
  4. Tap Clear Data.
  5. Open Spaces by Wix and log in again.
Note:
If you had both the Spaces by Wix app and the Wix app and stopped receiving push notifications after uninstalling the Wix app, re-download the Wix app and try again.

Still having trouble?

Did this help?

|
Hire a ProfessionalGet matched with a Wix Partner who can help you reach your site goals.
Start Now

Helpmate

Hello

Need a bit more guidance?
Unlock personalized helpLog in to get the most out of Helpmate.