Wix Events: Customizing the Checkout Form for Ticketed Events | Help Center

When guests purchase event tickets, they fill out a checkout form. You can customize this form to gather the exact information you need from each attendee.

Customizing the checkout form of a ticketed event

Update the fields in the checkout form to get the details you need from your guests (e.g. phone numbers).

Note:

First name, last name, and email are required fields on the checkout form. It is not possible to remove them.

To customize the checkout form:

Go to Events in your site's dashboard.
Click Manage next to the relevant event.
Click the Settings tab.
Click Edit next to Checkout form.
Choose how to collect guest info:
- 1 form per order: Guests fill out the form once, even for multiple tickets.
- 1 form per ticket: Guests fill out a separate form for each ticket.
  Tip: Learn more about collecting guest info for individual tickets.
Click Edit Form next to Form preview.
Click the Add icon at the top left.
Select the field you want to add (e.g. phone, address).
Click the relevant form field to open its Field Settings panel.
Make the available edits (e.g. edit a field title, enable a toggle).
Click Save at the top right.

A screenshot of a Checkout form for a ticketed event.

Note:

Some field types (e.g. Short answer) also have an Advanced tab in Field Settings with additional options such as Limit characters, Use RegEx validation, and Make read-only.

FAQs

Click a question below to learn more about customizing the checkout form.

How can I read responses to checkout form questions?

How can I customize the "Tickets Unavailable" and "Registration Closed" messages?

How can I customize the design of the checkout form?