Wix Donations: Managing Donations
In this article
- Viewing donations you received
- Showing customers how to update their payment method
- Canceling recurring donations
- Changing the date customers are charged
- Adding a grace period for failed recurring donations
- Archiving a campaign
- FAQs
Keep track of the donations you receive for your campaigns. You can view your donations in a number of ways. In addition, you can make changes, such as canceling a recurring donation or adding a grace period for failed payments.
Viewing donations you received
There are 3 places where you can view information about campaign donations. If you just want to check how much money was donated to each campaign, you can see that info in the
Donations tab in your site's dashboard.
To view details about an individual donation, go to the
Orders tab and click to select a payment. In the case of recurring donations (e.g. a monthly donation), a new order is created every payment cycle when payment is collected (e.g. every month).
If you allow donors to make recurring payments, you'll be able to view and manage the recurring donation subscription in the
Subscriptions tab.
Tips:
- To find information about a donor's recurring donation (e.g. a monthly donation of $50 to your shelter dog campaign), go to the Subscriptions tab. To check a specific donation (e.g. that donor's June donation), you can do so in the Orders tab.
- To view donation analytics, go to your site's sales reports. If you have other kinds of sales, such as through Wix Stores or Wix Events, they will appear here, as well.
Showing customers how to update their payment method
Customers can go to their personal
Members Area in your site to make changes to their credit card or other payment details. After signing up and logging in to your site, they can select
My Subscriptions in the Members Area.
They can then go to the relevant subscription and click the
Update Payment Method link.
Learn how to
add a Members Area to your site, if you don't already have one.
Canceling recurring donations
You can cancel a customer's recurring donation at any time. Your donor will receive an email letting them know about the change.
To cancel a recurring donation:
- Go to Subscriptions in your site's dashboard.
- Select the subscription (recurring donation) you want to update.
- Click Manage Subscription.
- Click Cancel subscription.
- Select Cancel now.
- Click Yes, Cancel.
Changing the date customers are charged
By default, the charge date of recurring donations is determined by the date of the original donation.
You can change the date so that, for instance, the customer is charged on the 1st of every month instead of the 15th. Learn how to
change the payment date for your customers' subscriptions.
Adding a grace period for failed recurring donations
If you collect recurring subscriptions (e.g. a monthly donation), you can set a grace period to allow donors more time if the recurring payment fails. This gives them extra time to resubmit payment before their donation is canceled automatically.
Learn how to
set up a grace period.
Archiving a campaign
When a campaign is over, you can archive it. This removes the donation form from your live site and moves it to the
Archived campaigns tab in the dashboard.
Important:
- If your campaign is collecting recurring donations, cancel them before archiving your campaign.
- Archiving a campaign removes it from your live site and leaves a blank space. Make any necessary updates to the site page displays correctly.
To archive a campaign:
- Go to Wix Donations in your site's dashboard.
- Click the More Actions icon
next to the relevant campaign. - Click Archive campaign.
- Click Archive campaign to confirm.
- (In your editor) Update the site page with the campaign form by either:
- Deleting the donation form element.
- Changing the campaign displayed in the donation form.
FAQs
Click a question below to learn more about managing donations.
Can I export the donation data for reporting purposes?
Why is tax being added to donations on my site?
What should I do before archiving a campaign that collects recurring donations?
Can I set different donation amounts for different campaigns?
Can my collaborators manage my site's donation campaigns?
