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In this article
  • Allowing waitlists for class bookings
  • Managing your waitlist
  • FAQs
  1. Home
  2. Managing your business
  3. Business solutions & apps
  4. Wix Bookings
  5. Managing your calendar & bookings
  6. Wix Bookings: Adding and Managing Waitlists for Classes

Wix Bookings: Adding and Managing Waitlists for Classes

In this article
  • Allowing waitlists for class bookings
  • Managing your waitlist
  • FAQs
Waitlists help keep your classes full by allowing clients to join when spots open up. If a participant cancels or reschedules, clients on the waitlist are notified in order. You control how long each client has to book before the spot is offered to the next person. If no one claims the spot, it becomes available to the public.
A screenshot of a phone notification showing clients that a spot in a class has become available.
Note:
Clients can only join a waitlist via a Wix mobile apps. This option isn't available on desktop.

Allowing waitlists for class bookings

To get started, enable waitlists for your class from your booking settings. Then, decide how many participants can join the waitlist and how long a spot remains open for a client before it's offered to the next person.
Important:
Clients can only join waitlists through a Wix mobile app (e.g. Spaces by Wix, your native mobile app). To enable this feature, you need to have an agenda widget on your mobile site. Clients cannot join waitlists through the services or upcoming sessions widgets on the website or desktop.
  1. Go to Booking Policies in your site's dashboard.
  2. Click the relevant policy you want to edit.
  3. Scroll down to the Waitlist section.
  4. Click the checkbox next to Allow clients to join a waitlist for fully booked classes.
  5. Set the Maximum waitlist capacity. 
  6. Click the An open spot will be held for drop-down and choose a booking time limit before the spot is offered to the next client on the waitlist.
  7. Click Save.
A screenshot of the dashboard showing how to set the waitlist capacity and the length of time spots are held for.

Managing your waitlist

Manage your waitlist to keep sessions full and minimize wait times. You can manually add clients, move them into sessions (even fully booked ones), or remove them to free up space. This ensures open spots are filled quickly and efficiently.
  1. Go to Booking Calendar in your site's dashboard.
  2. Click the relevant session in your calendar.
  3. Click Manage next to participants.
A screenshot where you click manage on your booking calendar to get to the waitlist option.
  1. Click the Waitlist tab at the top.
  2. Choose what you want to do next:

FAQs

Click a question below to learn more.

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