Wix Bookings: Adding and Setting up Waitlists

4 min read
Waitlists are a great way to keep classes full while giving clients the chance to join if participants cancel or reschedule. 
As slots become available, clients on your waiting list receive notifications. You set how long a client has to join the class before offering the slot to the next person on the waitlist. If no one on your waitlist chooses to book the class, the spot becomes open to the general public.
A screenshot of a phone notification showing clients that a spot in a class has become available.
In this article, learn more about:
Notes:

Enabling waitlists for classes

To get started, enable waitlists for your class from your booking settings. Then, decide how many participants can join the waitlist and how long a spot remains open for a client before it's offered to the next one. 

To enable waitlists for classes:

  1. Go to Settings in your site's dashboard.
  2. Click Booking settings.
  3. Click Waitlist under Booking policy.
  4. Scroll down and enable the toggle next to Waitlist.
  5. Set the Maximum waitlist capacity
  6. Select a duration from the An open spot will be held for drop-down. This sets how much time a client has to book before the spot is offered to the next client on the waitlist.
A screenshot of the dashboard showing how to set the waitlist capacity and the length of time spots are held for.

Enabling waitlists for classes on member apps

Add an Agenda widget to your site using the Wix Owner app, so clients can join class waitlists from their member app. This allows clients to book classes spontaneously, so it's a great way to keep your classes as full as possible.
Important:
Without an Agenda widget on your mobile site, your members can't join waitlists for classes from their member app. Members cannot join the waitlist from the Services or Upcoming Sessions widgets.

To enable waitlists for classes on member apps:

  1. Go to your site in the Wix Owner app.
  2. Tap Site & App  at the bottom.
  3. Tap Customize under Members App.
  4. Tap + Add Element
  5. Scroll across to Bookings at the top.
  6. Tap Agenda under Bookings.
A screenshot of where to add an Agenda widget to your members apps from the Wix Owner app.
  1. (Optional) Enable the Element title toggle to give your Agenda tab a custom name.
  2. (Optional) Tap Element visibility and choose from the following options:
    • Android: Only display the Agenda widget in member apps on Android devices.
    • iOS: Only display the Agenda widget in member apps on Apple devices.
    • Both: Display the Agenda widget on both Android and Apple devices.
  3. Tap Add at the top left.
  4. Tap Done.
In the example below, the client sees a Join Waitlist button when they try to book a full class with on their member app. 
A screenshot of the Join Waitlist button on a full class in the Fit by Wix member app.

Adding a client to a waitlist

You can add clients to your waitlists manually. This is a way to offer great customer service and ensure your classes remain as full as possible. 

To add a client to the waitlist:

  1. Go to Booking Calendar in your site's dashboard.
  2. Click the relevant class in your calendar.
  3. Click Manage next to participants.
A screenshot showing how to manage the participant list for a session in the Booking calendar.
  1. Click the Waitlist tab at the top. 
  2. Click + Add to Waitlist at the top right. 
  3. Choose what you want to do: 
    • Add an existing client: Enter the name of the client and select them from the list. 
    • Add a new client: 
      • Click the Name field
      • Select + Add Contact from the drop-down, enter the client's details and click Save.
6. Click Save.

Moving a client from the waitlist to the participant list

You can move a client from the waitlist to a session at any time, even if the session is full. 

To move a client from the waitlist to the participant list:

  1. Go to Booking Calendar in your site's dashboard.
  2. Click the relevant session in your calendar.
  3. Click Manage next to participants.
  4. Click the Waitlist tab.
  5. Hover over the client and click Add to Session.
A screenshot showing how to move clients from the waitlist to the participant list of a session using the Booking calendar.
  1. Select the Send confirmation email to participant checkbox to let the client know they have a place in the session.
  2. Click the payment actions drop-down to assign a payment status to the client's booking:
    • Mark as not paid: Select this option if the client hasn't paid for the session yet.
    • Mark as paid: Select this option if the client has paid in-person for the session. 
    • Send payment request: Select this option to let the client know how they can pay for the session. 
    • Redeem from a membership or package: Select this option to use a client's pricing plan or membership package to pay for the session. 
  3. Click Save

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