Troubleshooting Pending PayPal Payments

To learn the reason of a pending status:

Go to the Accept Payments page and check if both your Checkout and Payouts show an active status. 

If not, then make sure your complete your Wix Payments account set-up and wait for your account to be verified successfully. 

To learn the reason of a pending status:

In order to accept PayPal payments through your Wix site, you need a PayPal Business account.
Log in to your PayPal dashboard to confirm if you have a Business account.
If you do not have a PayPal Business account, you can change your account type to accept payments through Wix. 

For some types of payments, such as recurring payments, you need to have Advanced Features enabled in your PayPal account.

To enable Advanced Features:

Note: If you don't see the option to enable Advanced Features, contact Wix Customer Care. 

PayPal automatically sends an email to confirm the address you've provided when setting up your account. If you haven't received this email, or are unsure whether you've already confirmed, go to PayPal to confirm your email address. 

Note: If you have misspelled or added an incorrect email, you need to confirm the correct email with PayPal and reconnect your account to Wix.

Tip: You can get a clue of which email address you've used in the Accept Payments page. A partially visible email can be seen under PayPal once the provider is connected.

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.