Request: Chat with a Customer Care Expert for Support

Have your Wix account details handy, such as your email address and the URL of your site. Additionally, gather any relevant information about your issue, such as error messages, screenshots, or steps you've already taken to resolve the problem. 

This helps speed up the support process and allows Customer Care to assist you more efficiently.

Yes. We offer callback services in Japanese, but chat services are not available in this language. For Russian and Korean, we provide email support only; chat and callback services are not available in these languages.

If chat support is not available in your language, you can still contact Wix Customer Care through other methods like email or callback services. Make sure you are logged in from a desktop computer and click here to contact Wix Customer Care for support.

If you're using the Wix Studio platform, you can find all your ticket numbers in your Customer Care ticket log. 



If you're not using Wix Studio, how you find your ticket number depends on the type of interaction you have with Customer Care:

Use the ticket number of your support request to follow up on a previous request. You can reference this number when contacting Customer Care again. 

To learn how to view your ticket number, view the FAQ titled: "Where can I find a ticket number for my support request?" 

If your chat session accidentally ends, it’s not possible to reopen the previous chat. We recommend starting a new chat session with a Customer Care expert. When opening the new chat, make sure to provide details about your issue so the expert can assist you promptly.

For help outside of operating hours, you can check the Wix Help Center for articles and guides, chat with our Helpmate, or submit an email support request. 

Currently, chat support is best accessed from a desktop computer. For the best experience, log in to your Wix account from a desktop or laptop when seeking chat support.