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In this article
  • Chargebacks for site plan payments
  • Chargebacks for Wix domain payments
  • Chargebacks for business email subscriptions
  • Chargebacks for apps from the Wix App Market
  1. Home
  2. Account & billing
  3. Billing & premium subscriptions
  4. Charges, payments and tax
  5. Chargebacks in Your Wix Account

Chargebacks in Your Wix Account

In this article
  • Chargebacks for site plan payments
  • Chargebacks for Wix domain payments
  • Chargebacks for business email subscriptions
  • Chargebacks for apps from the Wix App Market
A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers. 
If you issue a chargeback for a Wix service:
  • Your service is canceled immediately.
  • You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use.
  • Any data that relies on purchased features could be lost.
Important:
Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix.

Chargebacks for site plan payments

If you perform a chargeback for a payment made for your Premium or Studio site plan, your plan is canceled. When a site plan is canceled: 
  • Your domain is disconnected from your site
  • Your site displays Wix ads
  • Your site's storage and bandwidth is limited
  • Any other premium features that come with your plan (e.g. Wix Stores) are removed
Want to restore these features?
You must purchase a new site plan with a  different payment card.

Chargebacks for Wix domain payments

Upon receiving a chargeback for a Wix domain payment:
  • The domain is suspended or removed from Wix for the remainder of its registration period
  • You will no longer be able to connect the domain to any website
  • You receive an email notification from Wix to inform you of the cancellation of your subscription

Chargebacks for business email subscriptions

If you issue a chargeback for a Google Workspace business email:
  • Your business email is canceled immediately
  • You are no longer be able to send or receive emails from your business email
  • Wix sends a cancellation notification to the email address of your Wix account
  • Your Wix account may become blocked from further use

Chargebacks for apps from the Wix App Market

If you issue a chargeback for an app from the Wix App Market:
  • Your service is canceled immediately.
  • Any premium app features are removed from your site.
  • Any data that relies on these premium features could be lost.
To restore your app features, you must upgrade it again using a different payment card. Learn how to upgrade an app from the Wix App Market. 

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