Chargebacks in Your Wix Account
2 min read
A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers.
If you issue a chargeback for a Wix service:
- Your service is canceled immediately.
- You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use.
- Any data that relies on purchased features could be lost.
Important:
Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix.
Chargebacks for Premium plan payments
If you perform a chargeback for a payment made for your Premium plan, your plan is canceled.
When a Premium plan is canceled:
- Your domain is disconnected from your site
- Your site displays Wix ads
- Your site's storage and bandwidth is limited
- Any other Premium features that come with your plan (e.g. Wix Stores) are removed
Want to restore these features?
You must purchase a new Premium plan with a different payment card.
Chargebacks for Wix domain payments
Upon receiving a chargeback for a Wix domain payment:
- The domain is suspended or removed from Wix for the remainder of its registration period
- You will no longer be able to connect the domain to any website
- You receive an email notification from Wix to inform you of the cancelation of your subscription
Chargebacks for business email subscriptions
If you issue a chargeback for a Google Workspace business email:
- Your business email is canceled immediately
- You are no longer be able to send or receive emails from your business email
- Wix sends a cancelation notification to the email address of your Wix account
- Your Wix account may become blocked from further use
Chargebacks for apps from the Wix App Market
If you issue a chargeback for an app from the Wix App Market:
- Your service is canceled immediately.
- Any Premium app features are removed from your site.
- Any data that relies on these Premium features could be lost.
To restore your app features, you must upgrade it again using a different payment card. Learn how to upgrade an app from the Wix App Market.
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