Chargebacks in Your Wix Account | Help Center

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Account & billing

Billing & premium subscriptions

Charges, payments and tax

Chargebacks in Your Wix Account

2 min

In this article

Chargebacks for site plan payments
Chargebacks for Wix domain payments
Chargebacks for business email subscriptions
Chargebacks for apps from the Wix App Market

A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers.

If you issue a chargeback for a Wix service:

Your service is canceled immediately.
You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use.
Any data that relies on purchased features could be lost.

Important:

Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix.

Chargebacks for site plan payments

If you perform a chargeback for a payment made for your Premium or Studio site plan, your plan is canceled. When a site plan is canceled:

Your domain is disconnected from your site
Your site displays Wix ads
Your site's storage and bandwidth is limited
Any other premium features that come with your plan (e.g. Wix Stores) are removed

Want to restore these features?

You must purchase a new site plan with a different payment card.

Chargebacks for Wix domain payments

Upon receiving a chargeback for a Wix domain payment:

The domain is suspended or removed from Wix for the remainder of its registration period
You will no longer be able to connect the domain to any website
You receive an email notification from Wix to inform you of the cancellation of your subscription