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  1. Managing your business
  2. Managing your customers
  3. Business Phone Number
  4. Business Phone Number: Sending a Broadcast SMS

Business Phone Number: Sending a Broadcast SMS

A broadcast SMS is a way for you to send a notification or announcement as an SMS message to your clients. For example, if you run a fitness studio, you can send a broadcast message to remind your clients about an upcoming class or a special offer.
When you send a broadcast message to multiple contacts, it appears on their mobile devices as an individual message directly from you.
A screenshot of a broadcast SMS message.
Notes:
  • Make sure you have purchased a Business Phone Number.
  • Sending marketing texts is regulated worldwide and you may be subject to 3rd-party regulations. Your SMS messages could be filtered if they are in violation of our terms of use.
  • If you're in the US, you may be prompted to submit information about your business before you send an SMS message. Mobile carriers require this information to help prevent spam.

To send a broadcast SMS message:

  1. Go to your site in the Wix app.
  2. Tap the Inbox icon .
  3. Tap the Compose icon . 
  4. Tap Broadcast Message.
  5. Select the contacts you want to send a broadcast message to.
    Tip: The contacts receive the messages separately (not as a group message).
  6. Tap the drop-down at the bottom left and select SMS for your broadcast.
    Tip: You can also send a broadcast message via chat or email.
A screenshot of sending an SMS from the Wix app.
  1. Compose the message that will be sent to your selected contacts via SMS.
    Tip: Tap the Add icon  to add photos, saved replies and more to the broadcast.
  2. Tap Send.
  3. (For contacts with no associated phone number) Choose if and how to inform contacts with no phone number:
    • Send email to contacts without numbers: The broadcast message is sent as an email to any contacts without saved phone numbers.
    • Send SMS only to contacts with phone numbers: The broadcast SMS is only sent to contacts with saved phone numbers. Those without saved numbers do not receive the broadcast.
  4. Tap Send Broadcast to send the broadcast SMS.
Tip:
You can only send a broadcast message specifically to those who booked a service or signed up for an event.

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