Business Phone Number: Managing Multiple Call Agents
3 min read
Invite people to your team to become call agents so they can help manage your business. You can add multiple call agents, manage their permissions, schedule their call hours, and remove them at anytime.
Important:
To have multiple call agents, you must have one of the following Business Phone Number plans:
- Local / Toll-Free Plus
- Local / Toll-Free Premiere
To manage multiple call agents:
- Go to Business Phone Number in your site's dashboard to access your settings.
- Click the Call Agents tab.
- Choose what you want to do:
Add call agents
to add multiple time slots to the same day.
Edit existing agents
.
Delete existing agents
.Assign incoming calls to your agents:
Incoming business calls are routed to your Call Forwarding numbers. Learn how to assign agents to receive incoming calls.
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