Business Phone Number: Assigning Incoming Calls to Your Agents

3 min read
Build a team of call agents to help manage your customer relationships. You can forward your incoming business calls directly to agents and decide the order in which they receive calls.
Before you begin:
To forward incoming calls to call agents, make sure to add call agents to your team. Learn How

Step 1 | Set Up Call Forwarding to Your Agents

Incoming business calls are routed to your forwarding numbers. You can add call agents anytime and set the order you want your agents to receive incoming calls.
No longer want to forward incoming calls to an agent?
  1. On the General tab, hover over the relevant agent under Call Forwarding.
  2. Click Remove and Confirm the change.
    Note: When removing a call agent from your call forwarding list, that person can still make outgoing calls and they remain a call agent. Learn how to remove existing agents completely

Step 2 | Manage Ring Order and Duration

Choose to forward calls to all agents at once, or in the order of your list. Then set the number of seconds in which calls ring before going to voicemail or get forwarded to the next agent.

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