AI Tools: About the Front Desk Agent
3 min
In this article
- Automatically prioritize messages by importance
- Deliver faster, on-brand replies with suggested responses
- Turn conversations into actionable business insights
- Get quickly caught up with contact summaries
- FAQs
The Front Desk Agent, Juno, is an AI-powered tool designed to grow your business by enhancing customer engagement. Juno proactively drives business success by automatically prioritizing incoming messages, suggesting on-brand responses, and offering actionable insights based on cross-channel communications.
Automatically prioritize messages by importance
Let Juno focus your attention where it counts. Juno reviews every incoming message and flags high-priority conversations based on their context, your site information, and custom guidelines so you get to the issues that impact your business first.
For every flagged conversation, Juno specifies why it was marked as high priority, so you know exactly why it needs immediate attention. Juno also clusters conversations according to the priority you set in your Inbox, so you can efficiently review conversations by order of importance.
Deliver faster, on-brand replies with suggested responses
Juno prepares instant, high-quality responses for every message you receive, tailored to your brand's tone of voice and style. Each suggestion is customized to fit the message type, so all you need to do is review and approve each reply before it's sent.
Tip:
Adjust Juno's communication style to keep your communication tone consistent. For example, choose a formal tone for emails or a more casual touch for friendly interactions over DMs.
Turn conversations into actionable business insights
By analyzing interactions across all your channels, Juno uncovers key patterns and delivers actionable recommendations to help you enhance business performance. Each insight is backed by real conversations, with examples for context, so you can take informed action to boost your business.
Get quickly caught up with contact summaries
Get a summary of any open conversation or a snapshot of a specific contactâs history by chatting with Juno. While reviewing an open conversation, you can also add a note to the contact. This lets you quickly catch up and personalize each follow-up, ultimately leading to better business success.
What's next?
Learn how to activate the Front Desk Agent in your dashboard and make it work for you.
FAQs
Click a question to learn more about the Front Desk Agent.
Does it cost money to use the Front Desk Agent?
What's the difference between the AI Site Chat and Front Desk Agent?
Does the Front Desk Agent automatically answer messages?
Can I still use my Wix Inbox?
