You can connect email purchased outside of Wix to continue using a mailbox from your existing email provider. In most cases, your mailbox's MX (Mail Exchange) records are automatically added when you ...

Connecting Email Purchased Outside of Wix

<div data-component-type="text"><div>You can connect email purchased outside of Wix to continue using a mailbox from your existing email provider. In most cases, your mailbox's MX (Mail Exchange) records are automatically added when you connect your domain in Wix. This allows your emails to continue working. However, you may need to edit the MX records and other DNS records if your domain's emails are not working.</div></div><div data-component-type="text"><div>When connecting email in Wix, you can choose from a list of popular email providers to automatically add their DNS records. Or you can manually edit the DNS records yourself. You may need to confirm with your email provider that your email with them is still active and that you have the correct DNS records. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Connecting an email mailbox in your Wix account does not transfer ownership of the mailbox to Wix. You're adding the records that allow your mailbox to continue to send and receive emails. You still need to manage the billing for your mailbox with your current email provider. Alternatively, you can <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-purchasing-a-personalized-business-email" target="">purchase a Google Workspace business email from Wix</a> to manage the billing in your Wix account. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>Make sure your domain is connected via name servers and not via pointing. If your domain is connected via pointing, you must contact your domain host (not Wix) to configure the DNS records of your email provider. <a data-composite="true" href="https://support.wix.com/en/article/switching-your-domains-connection-method" target="">Learn how to switch your domain's connection method</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="connecting-your-email-by-choosing-your-provider" level="3">Connecting your email by choosing your provider</h2></div><div data-component-type="text"><div>When connecting your mailbox, you can choose from a list of popular email providers. Selecting your email provider automatically adds their MX and other DNS records to your domain. This ensures your domain's emails will still work, as long as your domain's DNS records are correct and your mailbox is active with your email host. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>We recommend checking that the records Wix automatically adds are correct. Your email provider will be able to confirm the records required to connect your email.  </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To connect your email by selecting your email provider: </h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain</strong><strong> Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Connect an email purchased outside of Wix</strong> or <strong>Edit MX records</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/01/12/aeec08b3-fc02-4d4f-ad84-3fe0aa117016/24e93b06-881a-465b-9277-60cf6f66a96c.png" alt="A screenshot of the Domains page showing how to navigate to the 'Connect an email purchased outside of Wix' section." /></div></div><div data-component-type="text"><ol>
  <li>Select your provider from the drop-down and click <strong>Save</strong>.<br />
<strong>Note:</strong> If your provider isn't listed, select <strong>Other</strong> and go to the next section of this article for instructions.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Not seeing your provider on the list?</div><div class="info-content"><div>If your email provider is not listed, you'll need to get their MX records and any other DNS records they require. Go to the next section in this article for steps on adding the records manually. Click below for an email template you can use when contacting your email provider.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Email template for requesting DNS records from your email provider.</h4><div class="collapsible-content"><div><em>Dear {</em><em><strong>name of email host (e.g., GoDaddy)</strong></em><em>},</em></div><div><br /></div><div><em>My name is {</em><em><strong>your name</strong></em><em>} and I purchased an email account from you for the following domain: {</em><em><strong>your domain name (e.g., www.mystunningwebsite.com)</strong></em><em>}. I've built a site on Wix.com and I'm using their name servers. Please provide me with the required MX records and any other necessary DNS records so that I can forward them to Wix and have my emails redirected back to you.</em></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="connecting-your-email-by-entering-mx-and-other-dns-records" level="3">Connecting your email by entering MX and other DNS records</h2></div><div data-component-type="text"><div>You can add MX records or other DNS records to your domain manually. You may want to do this if your email provider has given you specific MX records required to connect your email.</div></div><div data-component-type="text"><div>Some email providers require you to add additional DNS records. If instructed to do so, follow the steps here to add other DNS records (in addition to MX records). </div></div><div data-component-type="heading"><h2 id="" level="4">To add your provider's MX and other DNS records:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Connect an email purchased outside of Wix</strong> or <strong>Edit MX records</strong>.</li>  <li>Select <strong>Other</strong> from the list.</li>  <li>Click the <strong>Points to</strong> field and enter the mail server address of your MX record.<br />
<strong>Note:</strong> The <strong>Host name</strong> field cannot be edited. It is not currently possible to <a data-composite="true" href="https://support.wix.com/en/article/request-connecting-a-mailbox-to-a-subdomain" target="_blank">connect a business email to a subdomain</a> in Wix. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/01/12/f14ccd78-8728-441b-9781-aa30a5d3a576/1a1625d2-5ba4-4d73-8120-80b86e437d58.png" alt="A screenshot showing where to enter the mail server address of your MX record." /></div></div><div data-component-type="text"><ol>
  <li>(If you have multiple MX records) Add the additional MX records:<br />
<strong>Note:</strong> Enter the record with the lowest Priority value first. The <a data-composite="true" href="https://support.wix.com/en/article/changing-the-priority-of-your-mx-records" target="">Priority values</a> do not need to match your provider's directions, but they do need to be in the same order.
    <ol>
      <li>Click <strong>+ Add Another</strong>.</li>      <li>Click the <strong>Points to</strong> field and enter the mail server address of the next MX record. </li>      <li>Repeat these steps for each additional MX record you need to add. </li>      <li>Click <strong>Save </strong>when you're done adding all the MX records.</li>    </ol>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">To add other DNS records (if required):</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions </strong>icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain and select <strong>Manage DNS Records</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/01/12/7022eb18-6909-4487-91c2-f4184190a4fb/cf0a5062-0899-49de-a23e-617556a33a00.png" alt="A screenshot showing how to manage DNS records." /></div></div><div data-component-type="text"><ol>
  <li>Scroll to the record type you'd like to add (e.g. CNAME, TXT) and click <strong>+ Add Record</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/01/12/a8338481-d54c-407f-ac85-d9a7dcf47121/f129e1a8-d0d6-481e-bdc1-156bb12e12e8.png" alt="A screenshot showing how to add additional records. This examples showing how to add a TXT record." /></div></div><div data-component-type="text"><ol>
  <li>Enter the DNS record in the relevant fields.<br />
<strong>Note:</strong> If instructed to add an <strong>@</strong> sign in the <strong>Host name</strong> field, leave the field blank instead.   </li>  <li>Click <strong>Save</strong>.</li>  <li>Repeat steps 3-5 above to add additional DNS records. </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="video-tutorial" level="3">Video tutorial</h2></div><div data-component-type="text"><div>Check out this short video tutorial or scroll down to read the FAQs.</div></div><div data-component-type="iframe"><div class="iframe-wrapper" style="text-align:left"><iframe src="https://www.youtube.com/embed/kXR3xJNe01E?si=Tfu-cQToSxJPoQZD" style="width:600px;height:395px;" scrolling="auto"></iframe></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about connecting your email to Wix.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How long does it take to connect my email?</h4><div class="collapsible-content"><div>It can take up to 48 hours for this process to complete while the new records propagate.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I set up my email address with Outlook? </h4><div class="collapsible-content"><div>Yes you can, but we're unable to help with setting up Outlook. You can find information about setting up Outlook on <a data-composite="true" href="https://support.microsoft.com/en-us/office/set-up-and-use-outlook-4636f361-d5e3-4a87-9cd4-382858de55fa" target="_blank">Microsoft's support page</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why am I not seeing the option to Edit MX records or Connect an email purchased outside of Wix?</h4><div class="collapsible-content"><div>There are a few reasons you may not see the <strong>Connect an email purchased outside of Wix</strong> or <strong>Edit MX records </strong>options for your domain. </div><div><br /></div><ul>
  <li><strong>Your domain is connected via pointing:</strong> If your domain is connected via pointing, you won't be able to manage your DNS records from your Wix account. You'll need to contact your email provider to do that. You can <a data-composite="true" href="https://support.wix.com/en/article/switching-your-domains-connection-method" target="">switch your domain's connection method to pointing</a> to allow Wix to manage your DNS records.</li>  <li><strong>Your domain is not connected to your Wix account:</strong> If you're domain is still in the <a data-composite="true" href="https://support.wix.com/en/article/about-domain-propagation" target="">propagation process</a>, or if there has been a problem connecting your domain, you won't be able to edit your records.</li></ul><div><br /></div><div><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account and check the connection method for your domain. You can also check if there are any issues connecting your domain. </div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/11/22/58a446c4-798c-4abd-9753-b3eeb8f3118b/18d86a48-5d3c-4f2a-880b-d4cb7f72064b.png" alt="A screenshot of an error banner for a domain connected to a Wix account." /></div><div><br /></div></div></div></div>

It is not possible, or necessary, to change the Priority values (e.g., 0, 10, 20) of MX records in Wix. The Priority values of your MX records are automatically determined by the order in which you ad...

Changing the Priority of Your MX Records

<div data-component-type="text"><div>It is not possible, or necessary, to change the Priority values (e.g., 0, 10, 20) of MX records in Wix. </div></div><div data-component-type="text"><div>The Priority values of your MX records are automatically determined by the order in which you add them. The first record you add is given a Priority value of 10, the next is given a Priority of 20, and so on. <br /><br />When adding MX records, add the record with the lowest Priority value first. Then, continue adding the records in order, with the second lowest Priority value next, and so on. <br /><br />MX record Priority values are only arbitrary numbers that indicate the order of the records. Their numbers do not need to match the values in your email provider's directions, but they do need to be in the same order. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-content"><div>View the example below to see how the Priority values would appear in Wix: </div></div></div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Priority Values in Email Provider's Directions</div></th><th><div>Priority Values as they Appear in Wix</div></th></tr></thead><tbody><tr><td><div>0</div></td><td><div>10</div></td></tr><tr><td><div>1</div></td><td><div>20</div></td></tr><tr><td><div>5</div></td><td><div>30</div></td></tr><tr><td><div>5</div></td><td><div>40</div></td></tr><tr><td><div>10</div></td><td><div>50</div></td></tr><tr><td><div>10</div></td><td><div>60</div></td></tr></tbody></table></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about <a href="https://support.wix.com/en/article/adding-or-updating-mx-records-in-your-wix-account">adding or updating MX records</a>.</div></div></div></div>

Important:Make sure your domain is connected properly to Wix before taking any actions below. To resolve email issues:
  If your domain is connected to Wix via name servers: Ask your domain host for t...

Resolving Email Issues

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Make sure <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="">your domain is connected properly</a> to Wix before taking any actions below. </div></div></div></div><div data-component-type="heading"><h2 id="" level="3">To resolve email issues:</h2></div><div data-component-type="text"><ul>
  <li><strong>If your domain is connected to Wix via name servers</strong>: Ask your domain host for the MX records and enter them in the domains section of your Wix account. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/adding-or-updating-mx-records-in-your-wix-account" target="">adding or updating MX records</a>. </li>  <li><strong>If your domain is connected to Wix via pointing</strong>: Contact your domain host for assistance with managing your mail-related records as your DNS records are managed by them.</li>  <li><strong>If you purchased personalized business email(s) from Wix</strong>: <a data-composite="true" href="https://support.wix.com/en/article/business-email-general-troubleshooting#g-suite-mailboxes-purchased-from-wix549" target="">Check that your domain is active</a>, your MX records are correct, and your business email is set up properly. If you're still having difficulties, click <a data-composite="true" href="https://support.google.com/a/troubleshooter/2784822?hl=en" target="">here</a>. </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>It may take up to 48 hours for DNS changes to update. Learn more about <a href="https://support.wix.com/en/article/about-domain-propagation">domain propagation</a>. </div></div></div></div>

Currently, it is not possible to transfer an existing email account to Wix, even if you've transferred the domain to Wix. Instead, you can connect your business email to Wix by adding DNS records (MX,...

Request: Transferring Your Existing Email to Wix

<div data-component-type="text"><div>Currently, it is not possible to transfer an existing email account to Wix, even if you've transferred the domain to Wix. Instead, you can connect your business email to Wix by adding DNS records (MX, A, CNAME and TXT records) provided by your email host in <a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController#/domains" target="">the Domains page of your Wix account</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tips:</div><div class="info-content"><ul>
  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/connecting-an-email-purchased-outside-of-wix" target="">connect your email service</a> to a domain in your Wix account. </li>  <li>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-purchasing-a-personalized-business-email" target="">purchase a Google Workspace business email</a> from Wix. </li></ul></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Currently, it is not possible to connect a PEC business email to Wix. This is because the MX records needed are those for a subdomain (for example, mx.yourdomain.pec.it ). This is a format that Wix do...

Request: Connecting a PEC Business Email to Wix

<div data-component-type="text"><div>Currently, it is not possible to connect a PEC business email to Wix. This is because the MX records needed are those for a subdomain (for example, <strong>mx.yourdomain.pec.it</strong> ). This is a format that Wix does not support.</div></div><div data-component-type="text"><div>At the moment, the only workaround to using the PEC business email associated with your domain is to proceed as follows:</div></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://support.wix.com/en/article/removing-a-domain-from-your-wix-account" target="">Delete the domain currently connected to your site</a> (if you have already connected it via Name Servers).</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/connecting-a-domain-to-wix-using-the-pointing-method" target="">Add the same domain, this time using the pointing method</a>.</li>  <li>Ask your host to set up their NS records and, therefore, your business email as well. </li></ol></div><div data-component-type="text"><div>You can use this email template and send it to your service provider. Make sure the records are configured as below.</div></div><div data-component-type="text"><div><em>My name is </em><em><strong>XXX</strong></em><em> and I have purchased the following domain from you: </em><em><strong>mydomain.it</strong></em><em><br />
<br />
I have created a site on Wix.com and would like to connect my domain by pointing.<br />
Please make sure my records are set up as follows:</em></div><ul>
  <li><em>An A record for mydomain.it: 185.230.63.107</em></li>  <li><em>CNAME record for www.yourdomain.it: </em>pointing.wixdns.net<em><br />
</em></li></ul><div><em>Also, please set up your NS records and configure the </em>business email<em> associated with this domain accordingly.</em></div></div><div data-component-type="text"><div>Once your provider has configured their Name Servers for your domain, you can add your PEC records in their control panel.<br />
</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

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Wix Restaurants

Setting up Photo Albums

Selling with Photo Albums Store

Setting up Art Store

Selling with Art Store

Wix Photography

Setting up Online Programs

Managing program participants

Using the Wix app for Online Programs

Wix Online Programs

Wix Portfolio

Getting started with Wix Video

Adding videos & channels 

Changing your Wix Video settings

Wix Video

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.

Connecting a Business Email Hosted Elsewhere