Recovering Your Wix Account
3 min
In this article
- Recovering your account using your recovery phone number
- Recovering your account without a recovery phone number
- FAQs
If you've lost access to your Wix account, you can easily recover it. This ensures you can quickly regain control of your website and keep it running smoothly.
Follow the steps below if you can't access the email address that you use to sign in to your Wix account, or you can't sign in for some other reason.
Recovering your account using your recovery phone number
If you've previously added a recovery phone number to your Wix account, you can get a one-time SMS code sent to your mobile phone to recover your Wix account.
To recover your account:
- Go to the Wix Log In page.
- Click Forgot Email?.
- Select Can't access my login email.
- Click Next.
- Enter the email address associated with your Wix account.
- Click Next.
- Select Send me a code to my phone number ending with XXXX and click Next.
- Enter the one-time verification code sent to your phone under Enter code here.
- Click Verify.
- Enter a new password and retype it.
- Click Save New Password.
Tip:
After you recover your account, you should change the email address of your account to one that you are able to access.
Recovering your account without a recovery phone number
The privacy of our users is one of our top priorities. If you can't access the email account associated with your Wix account, and do not have a recovery phone number enabled for your account, you'll need to fill out the Wix Account Recovery form. Wix can then check that you're the genuine owner of the account and recover it for you.
If you want to verify the ownership of a site or a domain that is located in a Wix account and managed by someone else, you should also fill out the Wix Account Recovery form. Make sure to provide as much information as possible (even if you're not completely sure of the answers), and add a detailed explanation of your case so we can properly verify the site or domain. Don't forget to provide us with a valid contact email so we can respond to you.
Important:
- Fill out the form with as much information as you can. If you don't know something, mention this in the chat flow. Wix will contact you if we need more information.
- If you submit a request with an inactive or invalid email address, it won't be delivered to our Customer Care team. Make sure that you enter a valid email address that you have access to.
- We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny granting access to a user who lost the account credentials, in our sole discretion, without liability to any party.
To submit an account recovery form:
- Go to the Wix Account Recovery form.
- Follow the chat flow by selecting the relevant options and replying to all of the questions.
- Click Submit a ticket after providing your information.
What's next?
After you submit a ticket, our team will analyze and review your request and get back to you via email.
FAQs
Click a question below to learn more.
What should I do if I can't find my email address I use to log in to Wix?
How can I recover my account if I use an SSO Login?
