Request: Chat with a Customer Care Expert for Support
Feature Request|Great News! We’ve released this feature!
We are excited to announce that chat support with Wix Customer Care is now available in certain languages. If chat support is available in your language, you'll see an option to start a live chat when creating your support request:
Even if chat support is not available in your language, we're still here to help. Make sure you are logged in from a desktop computer and click here to contact Wix Customer Care for support.
Language | Live Chat Operating Hours |
---|---|
English | Monday-Friday 2AM-6PM EST |
Dutch | Monday–Friday: 09:00–18:00 CEST |
French | Sunday–Friday: 08:00–23:00 CEST |
German | Sunday–Friday: 08:00–21:00 CEST |
Hebrew | Sunday–Thursday: 9:00 AM – 8:00 PM IDT |
Italian | Monday–Friday: 09:00–18:00 CEST |
Portuguese | Monday–Friday: 03:00–20:00 BRT |
Spanish | Sunday–Friday: 02:00–19:00 CST |
Turkish | Monday–Friday: 10:00–19:00 TRT |
FAQs
Click below for answers to common questions about contacting Customer Care for chat support.
What information should I have ready before contacting Wix Customer Care?
Does Wix offer support in Japanese, Russian, or Korean languages?
What should I do if chat support is not available in my language?
Where can I find a ticket number for my support request?
How can I follow up on a previous support request?
What can I do if my chat session ends and I want to reopen it?
What can I do if I need help outside of the listed operating hours?
Is chat support available on mobile devices?