Wix Chat Troubleshooting

The chatbox only appears after the member logs in. It won't appear on member login pages.

The chatbox doesn't appear on a mobile device if you have activated the old Mobile Action Bar. To show the chatbox, you must switch to the new Quick Action Bar.

Make sure you have enabled notifications for new messages. Click the Notifications tab in your Wix Chat settings and select Manage Inbox Notifications.

If you’re using the Wix mobile app, ensure notifications are enabled in your phone’s settings.

Make sure that the Wix Chat app is properly installed and activated on your website.

Check if there are any conflicting apps or elements on the mobile version that might be affecting the functionality of the Wix Chat button.

Clear your browser’s cache and cookies, then reload your site. If the issue persists, try accessing your site from a different browser or device.

Clear spam messages from your Inbox:

If your chatbox is not visible after re-adding it, you can troubleshoot following the steps below: