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  1. Home
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  4. Wix Blog
  5. Setting up your blog
  6. Wix Blog: Troubleshooting Issues on Your Live Site

Wix Blog: Troubleshooting Issues on Your Live Site

5 min
The issues you are experiencing may be a local issue caused by your browser's cache or cookies. We recommend trying the following:  

Step 1 | Try to open your blog page in an Incognito window

We recommend trying to open your blog page in an Incognito window. Select the browser you are using from the list below. 
Cache and Cookies
If this solves the issue, make sure you complete step 2 and 3 to clear your browser. This should allow your browser to open as normal. 

Step 2 | Clear your cache

To clear your cache, follow the steps 1-3 and then select the relevant browser from the list below to view the remaining steps. 
  1. Close all windows and tabs of your browser. 
  2. Open a new tab on your browser and make sure Wix.com is not open on any tabs or windows. 
  3. Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
    Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below). 

Step 3 | Clear your cookies

Next, clear your cookies. This can be done every once in a while to help maintain optimum browser performance. Select the browser you are using from the list below.

Still having trouble?

Wix Technical Assistant:
If you find that you are still experiencing issues after going through the steps above, you can find more possible solutions in the Wix Technical Assistant.

Contact Wix Customer Care:

If you find that you are still experiencing issues after going through the steps above, please reach out to us for assistance. We'll be happy to investigate further.
Provide the following information:
  • List the troubleshooting steps you have taken.
  • Prepare a screenshot or video of your issue.
Click here to contact Wix Customer Care.
Contact Wix Customer Care

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