Updating Your Payment Details in Wix for Failed or Declined Renewal Payments
2 min read
In this article
- Reasons for failed or declined renewal payments
- Updating your payment method
If a renewal payment fails or is declined, you can update your payment method to a credit or debit card. There is an Update Payment Method notice on the relevant subscription in the Premium Subscriptions section of your account.
Reasons for failed or declined renewal payments
The payment may have failed due to one of the following reasons:
If you are using a card payment:
- The payment has been declined by your card payment provider
- The payment card provided has expired or has insufficient funds
- The payment card number provided is invalid
- The payment card provided has not been approved for recurring payments
To resolve the payment issue, please update to another card. You can contact your bank to find out why the payment failed.
If you are using PayPal online payment service:
- The payment method has been declined by your service provider, PayPal.
You can contact PayPal to find out why the payment failed. If you do not wish to enter card details on your Wix account, you may need to update your preferred payment method in your PayPal account in order for this payment method to function again.
Alternatively, you can update your payment details in your Wix account to a card, instead of PayPal.
Updating your payment method
You can add a debit or credit card to your Wix account if your current payment method (card or online payment service) is declined.
To update your payment method:
- Go to Premium Subscriptions in your Wix account.
- Click Update Payment Method under the relevant subscription.
- Update your payment card details.
- Click Submit.
Note: Once you have updated your payment details, our system attempts to process the payment again.
Tips:
- You can also update your payment method in the Payment Methods page in your Wix account.
- If you are updating your Wix account payment method, you can update it to a debit / credit card, or PayPal if that option is available in your region.
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