Wix Events: About Wix Ticket Service Fees

Wix charges a 2.5% ticket service fee for using the ticketing platform. This fee is separate from the payment processing fees set by your payment provider. Each fee serves a different purpose and is not charged twice.

When creating a new ticket, you can choose whether the buyer or your business will cover the 2.5% ticket service fee.

When choosing to pass the service fee on to your buyer, it means they pay an additional 2.5% fee on top of their ticket price. At checkout, they see the service fee and the ticket price separately, making the cost extra clear.

For example, if you set the ticket price to $100, buyers will see a total charge of $102.50 at checkout. The $100 ticket price goes to you, while the additional $2.50 covers the ticket service fee. 

By absorbing the ticket service fee, you keep the total price lower for buyers. The 2.5% fee is subtracted from your earnings, not from your buyer's total.

For example, if you set the ticket price at $100, buyers will only pay $100 at checkout. However, after the 2.5% ticket service fee is deducted, you will receive $97.50. 

From the Orders tab in your site's dashboard, you can see how many tickets you’ve sold and the total revenue for the event. 

Processing fees collected by payment providers are separate from the Wix ticket service fee.

For payment providers who charge a processing fee:

When you refund a ticket that includes a Wix ticket service fee, the payment processor will refund the fee in full.

If you refund part of the ticket, the Wix ticket service fee is reduced by that same amount. For example, a 50% refund also reduces the ticket service fee by 50%.