Wix Video: Troubleshooting Video Playback Issues
1 min
If you are experiencing issues with Wix Video, see our solutions below.
Important:
When visitors play a video on your site, the quality may be lower for the first 5-10 seconds, in order to determine whether their internet connection is fast enough to display higher quality videos.
Click an issue below to find out how to resolve it:
Video pausing / skipping during playback (site visitors only)
Video pausing / skipping during playback (both you and your visitors)
Issues still persist after following all the troubleshooting steps
Still need help?
If you still need assistance with Wix Video, contact us with the information below:
- Include what happened and what you've already tried.
- The name and file type of the problematic file.
