Wix Stores: Setting Up Shipping Using the Wix Owner App

9 min read

Manage your store's shipping, right from your mobile phone. You can set up different shipping rules for different regions. For example, you can offer local delivery to customers in a 3-mile radius from your business, free shipping to customers in your country, and a flat shipping rate to customers around the world.

Note

Customers from regions with no shipping rule cannot make purchases from your store.
For a more in-depth information, read our guide to setting up shipping, delivery, and pickup.

In this article, learn how to:

Adding and managing shipping regions

Before a customer can purchase items from your store, there has to be a shipping, delivery, or pickup rule that covers their region.

New stores come with 2 shipping rules already set up - a free shipping rule for your region and a free international shipping rule for the rest of the world. You can edit these rules or delete them and create rules from scratch.

Tip:

A region can be part of a country (e.g. California), a country (e.g. US), multiple countries (e.g. US and Canada), or the rest of the world (any country not covered by another region you set up).

To add and manage regions:

Go to your site in the Wix Owner app.
Tap Manage at the bottom.
Tap Orders.
Tap the Settings icon.
Select Set shipping.
Choose what you want to do:

Add a new shipping region

Edit or delete and existing shipping region

Setting up shipping in a region

By default, every shipping region is set for free shipping. You can leave this as is or select a shipping rule that works for your store.

To set up shipping:

Go to your site in the Wix Owner app.
Tap Manage at the bottom.
Tap Orders.
Tap the Settings icon.
Select Set shipping.
Tap the region you want to set up.
Choose the type of shipping rule you want to set up:

Free shipping

Flat rate shipping

Rate by weight shipping

Setting your shipping rate by weight is ideal for stores that sell items that cost very different rates to ship because of their weight (e.g. a store that sells jewelry and winter coats).

To set it up, create 2 or more weight categories and set a shipping price for each. For example, shipping can cost $5 for orders under 1 pound, $10 shipping for orders between 1 - 3 pounds, and $15 shipping for orders that weigh over 3 pounds.

To set up shipping rates by weight.

Tap the existing shipping rule.
Tap the Shipping method drop-down and select Rate by Weight.
Tap Next.
Create a delivery option (e.g. Standard Shipping, Express Shipping):
1. Enter a title in the Delivery Option Name field.
  Note: Customers see this name at checkout.
2. (Optional) Enter a time in the Est. Delivery Time field.
3. Enter the top limit of the first weight range (e.g. enter 1 lb. to create a rule for purchases from 0 - 1 lb).
  Note: The top limit of the first weight range is automatically set as the bottom limit of the second weight range.
4. Enter the rate (shipping price) for the first weight range (e.g. $5).
5. Create the second weight range: (e.g. 1 lb- 2 lb) and add the shipping rate (e.g. $10): Tap +Add Range to enter the new range or If this your last weight range (e.g. 2 lb and up), just enter the shipping rate.
6. (Optional) Tap Add Range to add any additional ranges.
(Optional) Offer free shipping on orders above a specific price:
1. Select the Offer free Shipping when... checkbox.
2. Enter the price above which shipping is free and tap Done.
  Note: If you create additional shipping services (e.g. priority shipping), this checkbox must be selected and the amount specified to apply to each service.
3. Tap Save.
(Optional) Create an additional option (e.g. Express Shipping) by tapping +Add Shipping Option and follow the instructions above.
(Optional) Add a handling fee:
1. Select the Add a handling fee to every order checkbox.
2. Enter the fee amount.
3. Tap Save.
Tap Save.
Tap Save again.

Rate by order price shipping

Setting up local delivery in a region

Offer a hand-delivery option to customers who are located near your business location(s).

Note: To set up scheduled delivery (where your customer can select the delivery time), go to desktop.

To set up local delivery:

Go to your site in the Wix Owner app.
Tap Manage at the bottom.
Tap Orders.
Tap the Settings icon.
Select Set shipping.
Select the region you want to set up.
Tap +Add Local Delivery.
Enter an area name (e.g. Delivery to Bronx).
Select how you want to define the delivery area:
- Radius:
  1. (Optional) edit your business address.
    Tip: This address is the center of the radius you set.
  2. Enter the radius (e.g. 3 miles).
- Postal code:
  1. Tap +Add ZIP/Postal Codes.
  2. Select any of the following options:
    - Enter one or more complete postal codes and press Next after each one.
    - Enter a partial postal code with an asterisk to encompass a larger area and and press Next after each one. Learn more about setting an area by postal code
  3. Tap Add at the top right.
Enter an estimated delivery time (e.g. 2 - 3 Business Days).
Enter your delivery rate (e.g. $5).
(Optional) Offer free delivery for orders above a set price:
1. Select the checkbox.
2. Enter the price that qualifies for free delivery.
Tap Add.
Tap Save.

Setting up store pickup in a region

You can set up store pickup (curbside pickup) as the only delivery option, or in addition to another shipping option, such as free shipping.

To set up local delivery:

Go to your site in the Wix Owner app.
Tap Manage at the bottom.
Tap Orders.
Tap the Settings icon.
Select Set shipping.
Select the region you want to set up.
Scroll down and tap +Add Pickup.
Enter a Pickup name.
Tip: Customers see this name at checkout.
Choose the pickup address:
- Use your business address: Tap the Use my business address toggle to enable it.
- Use a different address:
  1. Tap the Use my business address toggle to disable it.
  2. Enter the address where customers can pick up products.
(Optional) Enter when the product will be ready for pickup.
Enter pickup instructions for your customer.
Tap Save.
Tap Save again.

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Adding and managing shipping regions

To add and manage regions:

Setting up shipping in a region

To set up shipping:

Setting up local delivery in a region

To set up local delivery:

Setting up store pickup in a region

To set up local delivery:

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