Wix Stores: Managing Your Orders from the Wix Owner App

5 min read
Process your store orders directly from your phone using the Wix Owner app. You can add tracking numbers, mark an order as fulfilled or paid, contact your customers, and more.
In this article, learn more about:

Accessing your orders

View and manage all your store orders directly from your mobile using the Wix Owner app. 

To access your orders:

  1. Go to your site in the Wix Owner app.
  2. Tap Manage  at the bottom.
  3. Tap Orders under Business.
  4. (Optional) Use the search function to find a specific order using the customer's name or order number, or tap the Filter icon to view specific order types (e.g. unfulfilled orders).
Need to contact a customer?
Tap the Message or Call icons next to a customer's name on an order to contact them directly.

Marking an order as "Paid" or "Fulfilled"

Mark an order as "Paid" (for manual payments and eChecks) or "Fulfilled" (shipped and completed).

To mark an order as "Paid" or "Fulfilled":

  1. Go to your site in the Wix Owner app.
  2. Tap Manage  at the bottom.
  3. Tap Orders under Business.
  4. Tap the relevant order. 
  5. Tap Mark as Paid or Fulfill order at the bottom.
Fulfilling dropshipping orders:
To fulfill a dropshipping order, click Go to dropshipper button (the actual button displays the name of your dropshipper) and then pay the supplier. Learn more about fulfilling products from: ModalystPrintfulPrintifySpocket.

Adding tracking numbers

If you have more than one item you need to ship, you can ship them together and add a single tracking number. Alternatively, you can ship items separately and add a different tracking number to each shipment.

To add tracking number(s) to products you need to ship:

  1. Go to your site in the Wix Owner app.
  2. Tap Manage  at the bottom.
  3. Tap Orders under Business.
  4. Tap the relevant order.
  5. Tap Add Tracking Number at the bottom of the Product to Ship section.
  1. If you have more than 1 product to ship, select how the tracking number is applied:
    • To all items
    • To some items
  2. Scan the barcode or manually type the tracking number and select the carrier.
  3. Follow steps 5-7 to add a different tracking number to one or more additional items.
Tracking numbers on dropshipping items:
Dropshipping items are fulfilled by the dropshippers and tracking numbers are added by them. You can manually add tracking numbers to dropshipping orders by tapping the More Actions icon  next to the product and tapping Add Tracking Number.

Printing packing slips

Note that it is no longer possible to print packing slips using the Owner app. You can print packing slips from desktop.

Additional options

From the Wix Owner app, you can also cancel orders, issue refunds, send shipping confirmation, print orders and more. 

The available options vary according to the status of the order. For example, if an order has not yet been fulfilled, you can cancel it. However, if it was paid and fulfilled, you'll have the option of issuing a refund. 

To see additional options for your orders:

  1. Go to your site in the Wix Owner app.
  2. Tap Manage  at the bottom.
  3. Tap Orders under Business.
  4. Tap the relevant order.
  5. Tap the More Actions icon at the top right.
  6. Tap an option.

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