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  1. Home
  2. Managing your business
  3. Retention & customer incentives
  4. Wix Gift Cards
  5. Wix Gift Cards: Managing Purchased Gift Cards

Wix Gift Cards: Managing Purchased Gift Cards

4 min
In this article
  • Viewing gift card & customer information
  • Resending a gift card code
  • Disabling gift cards
  • FAQs
View and manage all your gift card sales from your dashboard. See the status of each gift card, view customer information, and disable gift cards as needed. 
A screenshot of the gift card sales page.
Note:
It is not possible to refund the purchase of a gift card. 

Viewing gift card & customer information

View the status of each gift card in the Gift Card Sales tab.
Each gift card has one of the following statuses:
  • Active: The card is not disabled or expired.
  • Scheduled: The card was purchased and is set to be delivered at a future date.
  • Expired: The card has passed its expiration date.
  • Disabled: You have manually disabled the card so it cannot be redeemed at checkout.
Select a specific sale to view more details, such as the remaining/initial value, expiration date, order number, and more. You can also click the sender name to view their contact details and make changes to their contact card.
A screenshot of the sender information highlighted in a gift card page.
Search for a gift card:
To locate a specific gift card order, enter the last 4 digits of the gift card code or a complete email address in the search field at the top right.

Resending a gift card code

If the gift card recipient accidentally deleted the gift card code or it didn't arrive, you can easily resend it. 

To resend the gift card email:

  1. Go to Gift Card Sales in your site's dashboard.
  2. Select the gift card you want to resend.
  3. Click Email Gift Card. 
  4. (Optional) Edit the email address. 
  5. Click Send Email.
A screenshot of the email gift card button highlighted in a gift card page.

Disabling gift cards

You may occasionally need to disable a gift card, for example if a gift card was sent by mistake to the wrong email address. 
A screenshot of a disabled gift card.

To disable a gift card:

  1. Go to Gift Card Sales in your site's dashboard.
  2. Select the gift card you want to disable.
  3. Click the More Actions icon .
  4. Click Disable gift card.
  5. Click Disable gift card to confirm.
A screenshot of the disable gift card button in a gift card page.

FAQs

Click a question below to learn more about purchased gift cards.

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Didn’t find what you’re looking for? Try one of these articles.
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In this article
  • Viewing gift card & customer information
  • Resending a gift card code
  • Disabling gift cards
  • FAQs

Did this help?

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