Wix Retail POS: Allowing Customers to Redeem Loyalty Points
3 min read
Important:
- This article is about Wix Retail POS tablet for brick & mortar businesses.
- For info on using POS on a mobile device, click here.
If you created a loyalty program, customers can redeem the loyalty points they earned at your POS. To do so, points are converted to coupons and applied to a sale.
![Screenshot of checkout screen in Wix Retail POS with coupon outlined](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/04/10/3a60a077-197a-43f5-a644-dd89dc9af22b/a5e0888d-715a-4b33-8d29-9414607ee4c0.jpg)
In this article, learn more about:
Allowing customers to redeem points
Customers who have earned enough points can redeem them while making a purchase.
![Screenshot of loyalty screen at checkout in the Wix Retail POS tablet with Apply to Cart button indicated](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/04/16/7894c532-405d-428b-9924-ffbd8b9a6c48/5aebd60a-612a-4738-8f6c-e2428706d595.jpg)
To allow a customer to redeem points:
- Open the POS tablet.
- During checkout, assign a customer to the sale.
- Tap the customer's name.
- Tap Redeem & Edit.
- Select an option:
- Customer already has a coupon: Tap Apply to Cart under Your customer's coupons.
- Customer has points but no ready coupon:
- Tap Get Coupon under Available Rewards to create a coupon.
- Tap Redeem & Get Coupon.
- Tap Apply to Cart under Your customer's coupons.
![Screenshot of loyalty screen at checkout in the Wix Retail POS tablet with Get Coupon & Apply to Cart buttons outlined](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8769cf44-f342-494c-b25f-cc98c9da3e82/2023/04/24/0eff7c2a-a938-4bae-9188-5af8ef5844ab/e224e141-97df-4d4f-a11f-472201d23fc1.jpg)
- Complete the sale.
Viewing a customer's balance
Customers sometimes want to check their balance and see if they have coupons ready to be redeemed. You can do so during a sale by tapping the customer's name. If you're not processing a sale, you can access the customer from your Customers tab and then check the balance.
To check a customer's balance:
- Open the POS tablet.
- Select an option:
- Check the balance during a sale:
- During checkout, assign a customer to the sale.
- Tap the customer's name.
- View the customer's balance and points redeemed.
- Check the balance when you're not making a sale:
- Open the POS tablet.
- Tap Customers on the bottom bar.
- Select the relevant customer.
- View the customer's balance.
- Check the balance during a sale:
FAQs
Click a question below to learn more about managing your loyalty program at your POS.
How can I update my loyalty program?
Can a customer redeem points for coupons without applying them to the current sale?
Can I manually change a customers' point balance?
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