Wix Retail POS: Allowing Customers to Redeem Loyalty Points
3 min read
Important:
- This article is about Wix Retail POS tablet for brick & mortar stores.
- For info on using POS on a mobile device, click here.
If you created a loyalty program, customers can redeem the loyalty points they earned at your POS. To do so, points are converted to coupons and applied to a sale.
In this article, learn more about:
Allowing customers to redeem points
Important:
Starting October 25, 2023, the ability to allow customers to redeem loyalty points will be available only to merchants with a Wix Retail Pro Plan. Note that without the pro plan, customers can still earn points. Learn more
Customers who have earned enough points can redeem them while making a purchase.
To allow a customer to redeem points:
- Open the POS tablet.
- During checkout, assign a customer to the sale.
- Tap the customer's name.
- Tap Redeem & Edit.
- Select an option:
- Customer already has a coupon: Tap Apply to Cart under Your customer's coupons.
- Customer has points but no ready coupon:
- Tap Get Coupon under Available Rewards to create a coupon.
- Tap Redeem & Get Coupon.
- Tap Apply to Cart under Your customer's coupons.
- Complete the sale.
Viewing a customer's balance
Customers sometimes want to check their balance and see if they have coupons ready to be redeemed. You can do so during a sale by tapping the customer's name. If you're not processing a sale, you can access the customer from your Customers tab and then check the balance.
To check a customer's balance:
- Open the POS tablet.
- Select an option:
- Check the balance during a sale:
- During checkout, assign a customer to the sale.
- Tap the customer's name.
- View the customer's balance and points redeemed.
- Check the balance when you're not making a sale:
- Open the POS tablet.
- Tap Customers on the bottom bar.
- Select the relevant customer.
- View the customer's balance.
- Check the balance during a sale:
FAQs
Click a question below to learn more about managing your loyalty program at your POS.
How can I update my loyalty program?
Can a customer redeem points for coupons without applying them to the current sale?
Can I manually change a customers' point balance?