Wix Retail POS: Allowing Customers to Redeem Loyalty Points

3 min read
  • This article is about Wix Retail POS tablet for brick & mortar stores. 
  • For info on using POS on a mobile device, click here.
If you created a loyalty program, customers can redeem the loyalty points they earned at your POS. To do so, points are converted to coupons and applied to a sale.
In this article, learn more about:

Allowing customers to redeem points

Starting October 25, 2023, the ability to allow customers to redeem loyalty points will be available only to merchants with a Wix Retail Pro Plan. Note that without the pro plan, customers can still earn points. Learn more
Customers who have earned enough points can redeem them while making a purchase.

To allow a customer to redeem points:

  1. Open the POS tablet. 
  2. During checkout, assign a customer to the sale.
  3. Tap the customer's name.
  4. Tap Redeem & Edit.
  5. Select an option:
    • Customer already has a coupon: Tap Apply to Cart under Your customer's coupons.
    • Customer has points but no ready coupon: 
      1. Tap Get Coupon under Available Rewards to create a coupon.
      2. Tap Redeem & Get Coupon.
      3. Tap Apply to Cart under Your customer's coupons.
  1. Complete the sale.

Viewing a customer's balance

Customers sometimes want to check their balance and see if they have coupons ready to be redeemed. You can do so during a sale by tapping the customer's name. If you're not processing a sale, you can access the customer from your Customers tab and then check the balance.

To check a customer's balance:

  1. Open the POS tablet.
  2. Select an option:
    • Check the balance during a sale:
      1. During checkout, assign a customer to the sale.
      2. Tap the customer's name.
      3. View the customer's balance and points redeemed.
    • Check the balance when you're not making a sale: 
      1.  Open the POS tablet. 
      2. Tap Customers on the bottom bar. 
      3. Select the relevant customer.
      4. View the customer's balance.


Click a question below to learn more about managing your loyalty program at your POS.

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