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    6. Wix Retail POS: Allowing Customers to Leave Tips

Wix Retail POS: Allowing Customers to Leave Tips

3 min read
Important:
Give customers the option of leaving a tip while they're making a purchase. They can choose a preset tip percentage or enter a custom amount (if enabled).  
An image showing that your customers can choose a tip.
In this article, learn how to:

Enabling tipping

To start collecting tips, go to the Payments tab, enable tipping, and then customize it to suit your store's needs. When enabled, customers can choose between set amounts or no tip. You can also allow customers to enter a custom tip percentage.

To enable tipping:

  1. Open the POS tablet.
  2. Tap the Menu icon  at the bottom left.
  3. Tap the Settings tab.
  4. Tap the Payment tab.
  5. Click the Collect tips at checkout toggle.
  6. (Optional) Update the default tip percentages.
  1. (Optional) Click the Allow a custom tip amount toggle:
    • Enabled: Customers can enter a tip percentage.
    • Disabled: Customer can only select one of the default tip percentages.

Collecting tips during checkout

Once you have enabled tipping, the tip screen is part of the checkout flow. 
Important:
Customers can add tips only when Card or Manual Card Entry are selected as payment methods for the sale.
After selecting a relevant payment method, the customer facing screen on the tablet displays a tip request. You can either rotate the screen so customers can choose a tip option or enter the tip yourself. 

To collect tips during checkout:

  1. Open the POS tablet.
  2. Start processing the sale.
  3. Select Card or Manual Card Entry as the payment method.
  4. Allow a customer to select a tip option:
    • Let your customer enter a tip:
      1. Flip the screen so it faces your customer.
      2. Allow the customer to make a tip selection.
    • Enter the tip yourself:
      1. Ask the customer if they want to add a tip and if so, what percentage.
      2. Tap the customer's selection.
  5. Complete the sale.   

Refunding an order containing a tip

To refund an order to which a tip was added, you need to enter the refund amount. It's not possible to select specific products to refund. 

To refund an order containing a tip:

  1. Open the POS tablet.
  2. Tap Sales History on the bottom bar.
  3. Tap the store order you want to refund.
  4. Tap Actions at the top right.
  5. Tap Issue Refund.
  6. Tap Enter amount.
  7. Enter the amount you want to refund, including cents.
  8. Tap Next.
  9. (Optional) Select a reason for the refund.
  10. Tap Refund to complete the refund.
    Note: This cannot be undone.
  11. (Optional) Manually update inventory amounts on desktop.

FAQs

Click a question below to learn more about tipping in Retail POS.

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In This Article

  • Enabling tipping
  • Collecting tips during checkout
  • Refunding an order containing a tip
  • FAQs

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