Wix Restaurants: Troubleshooting Thermal Printing of Online Orders (new) from the Wix App | Help Center

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Wix Restaurants: Troubleshooting Thermal Printing of Online Orders (new) from the Wix App

2 min

Important:

This article is about the new Restaurants Orders app. If you need help for the original Restaurants Orders app read this article.

Having trouble auto-printing Wix Restaurants orders from the Wix app? Click the error message below to see the steps to resolve the issue.

Before you begin:

With the Wix app, you can print receipt-sized orders using the supported printers.
The supported thermal printers connections are: Bluetooth, WiFi and Ethernet.

Make sure the bluetooth status indicator light is on

Pair the bluetooth printer to your mobile device/iPad

Turn on location services

Enable nearby devices permissions

Printer was added but not connected

Low paper

Lid open

Couldn't print test order due to connection error

Read your printer's manual:

If the problem persists, contact us with the following information:

The name or URL of your Wix site.
The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).
The manufacturer and model of your printer.
The version of the Wix app you're using. To find this:
1. Open the Wix app.
2. Tap the Profile icon at the top left.
3. Tap About the App under Help & Feedback.
4. Scroll down to the bottom of the screen and copy the number next to Version.

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