Wix Restaurants: Troubleshooting Thermal Printing of Online Orders (new) from the Wix Owner App

2 min read
This article is about the new Restaurants Orders app. If you need help for the original Restaurants Orders app read this article
Having trouble auto-printing Wix Restaurants orders from the Wix Owner app? Click the error message below to see the steps to resolve the issue. 
Before you begin:
  • With the Wix Owner app, you can print receipt-sized orders using the supported printers
  • The supported thermal printers connections are: Bluetooth, WiFi and Ethernet.
Read your printer's manual:

Still need help?

If the problem persists, contact us with the following information:
  • The name or URL of your Wix site.
  • The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).
  • The manufacturer and model of your printer.
  • The version of the Wix Owner app you're using. To find this:
    1. Open the Wix Owner app.
    2. Tap the Profile icon at the top left. 
    3. Tap About the App under Help & Feedback.
    4. Scroll down to the bottom of the screen and copy the number next to Version.    
A screenshot of the Wix Owner app version number.

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