Wix Restaurants: Setting Up Pickup and Delivery in Wix Restaurant Orders | Help Center

Your delivery and pickup settings is where you can specify when customers can collect their orders or receive deliveries in different areas. You can also set minimum order requirements and associated fees.

You can also add closures for dates and times when orders cannot be fulfilled, such as holidays or dates that have reached capacity. These closures can block orders entirely or just a specific fulfillment method.

Did you know?

In addition to pickup and delivery, you can enable the dine-in option - this lets your customers scan a QR code at your restaurant and place their order from their own device.

Setting up pickup and delivery

Customize pickup days and timeframes, define delivery areas with specified fees, and offer free delivery on orders above a certain subtotal.

Additionally, you decide which fulfillment method appears as the default on your online ordering page – pickup or delivery.

To set up pickup and delivery:

Dashboard

Wix app

Go to Pickup, Delivery and Dine-in in your site's dashboard.
Select what you want to set up:

Pickup

Delivery

You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery.

There are 3 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info, select postal codes / zip codes to mark the area, or simply draw on the map. When you're done, you can set up delivery hours and settings.

Set up where you deliver under the Delivery section:
1. Click +Add a Delivery Area.
2. Enter a name for this area. This name will be used to refer to the area in your settings.
3. Choose how you want to define your area under Set area by:
  - Radius: Enter the Min / Max distance you can deliver to.
  - ZIP / postal codes: Add ZIP/postal codes. If your area has multiple postal code formats, you can include all possible variations.
    - Enter multiple ZIP/postal codes by pressing enter or with commas (e.g. 10002, 10003, 10009).
      Note: Customers must enter their postal code exactly as you entered it to be matched to a delivery area.
    - Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*).
  - Draw on map: Drag the corners of the marked are on the map corners to expand your delivery area.
4. Click Save.
Set your availability:
1. Select the checkboxes next to the relevant days and enter your delivery hours accordingly.
2. (Optional) Click the Plus icon to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).
Adjust your Delivery settings:
- Enter your estimated delivery time.
  Note: This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. The read-only Available for ASAP orders column updates live for each delivery area to show when customers can place ASAP orders based on the combined order prep time and delivery time. Each delivery zone shows its own preview.
- Enter a minimum order amount and / or delivery fee.
- Offer free delivery for orders above a certain amount:
  1. Select the Offer free delivery above a certain subtotal checkbox.
  2. Enter the minimum subtotal customers must reach to get free delivery.
Click Save.
(Optional) Click + Add a Delivery Area to add another delivery area.

Default fulfillment method

A screenshot of the Fulfillment settings in a site's dashboard.

Adding closures

Add closures to block orders on specific dates, holidays or when maximum order capacity is reached. Specify dates, hours, and select pickup or delivery methods for designated areas.

For instance, if your restaurant reaches its maximum capacity for orders on Friday evening, set a closure from 5:00 PM to 10:00 PM to ensure those hours do not appear as available on your site.

To add closure dates:

Dashboard

Wix app

Go to Online Orders in your site's dashboard.
Click Accepting Orders at the top right.
Click Manage Closures.
Click + Add a Closure.
Enter a name.
Tip: This does not appear on your site. It only appears when managing closures in your fulfillment settings.
Select the relevant method(s) from the Which fulfillment methods will be closed? dropdown.
Note: When selecting Specific delivery area(s), click the Select delivery area(s) dropdown to choose the areas.
Select the relevant dates under Start time and End time.
Choose what to do next:
- Select the All day checkbox to indicate that the hours are from the beginning to the end of the day.
- Enter the Start / End time to specify closure hours.
Click Save.

A screenshot of adding Closure information for a restaurant's fulfillment settings.

Aren't accepting orders yet?

You can set up closures in advance, before you open your online orders to site visitors. Go to Pickup, Delivery and Dine-in in your site's dashboard and scroll down to Closures to get started.

FAQs

Click a question below to learn more about pickup and delivery.

Why does my site say it’s not accepting orders?

Can I quickly pause online orders without adding a closure?

Does pausing orders affect future scheduled orders?

How do customers know when their delivery is on the way?

Can I add a service fee?

Can I add a private note to orders?

What happens if a customer's address qualifies for multiple delivery areas?

When can the earliest and latest ASAP orders be placed?