Wix Restaurants: Printing Online Orders from the Wix Owner App

5 min read

Important:

This article is about the new Restaurants Orders app.
Before you can start printing orders, make sure you have a compatible printer.

Automatically print incoming orders right from your device using the Wix Owner app. Once you've connected a thermal printer, orders will be printed automatically whenever you have the app open. You also have the option to manually print your orders directly from the app.

Step 1 | Pair your printer with your device

Set up your thermal printer to automatically print orders placed by customers on your site. First, decide how you want to pair the printer with your device (Bluetooth, WiFi or Ethernet). Then, click a connection type below to see the steps.

Bluetooth

WiFi and Ethernet

Important:

If you have any issues with pairing, contact the printer manufacturer's support for assistance. If you're having trouble connecting a printer, follow these troubleshooting steps.

Step 2 | Connect the printer to the Wix Owner app

Once your printer and device are paired, open the Wix Owner app to connect the printer to Wix Online Orders.

To connect the printer to the Wix Owner app:

Access your online ordering settings in the Wix Owner app:
1. Go to your site in the Wix Owner app.
2. Tap Manage at the bottom.
3. Tap Restaurants.
4. Tap Online Orders (New).
5. Tap the More Actions icon at the top right.
6. Select Manage settings.
Connect your printer to the app:
1. Tap Thermal printing under Printing.
2. Tap Get Started.
3. Tap Next, then tap Next again.
4. Verify your printer is the one selected from the list and tap Next.
  Tip: You can tap another printer on the list to select it instead.
5. Tap Done.
  Tip: Verify the printer is connected by tapping Print a test order.

What's next?

Now that the printer is connected, it will automatically print incoming orders. Auto-printing requires the app to be constantly open – for your convenience, your Online Orders page always stays on (even if you're inactive for a while).