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  1. Managing your business
  2. Business solutions & apps
  3. Wix Photography
  4. Setting up Photo Albums
  5. Wix Photo Albums: Troubleshooting Album URL Issues

Wix Photo Albums: Troubleshooting Album URL Issues

In this article
  • About your subdomain
  • Guidelines for your custom URL
  • Troubleshooting your album URL
With Wix Photo Albums, you can create a custom URL for your album for a more personalized and professional look. Your photo album then receives a subdomain which is connected to your domain. 

About your subdomain

A subdomain is a small piece of text that is added to your main domain name. If you've connected a domain to your site, your custom subdomain replaces the "www" part in the beginning. If not, it comes after your site domain as follows: 
  • Before the domain: https://album123.mystunningwebsite.com
  • After the domain: https://mystunningwebsite.wixsite.com/album123
New Photo Albums are now built on Studio templates:
  • Old free album URLs have the following structure: https://mystunningwebsite.wixsite.com/album123 
  • New free album URLs have the following structure: https://mystunningwebsite.studio.io/album123
If you have more than one domain connected to your site, the subdomain is connected to your primary domain.

Guidelines for your custom URL

Please follow these guidelines when choosing a subdomain:
  • Characters must be in US-ASCII. For example, characters such as ¥, ñ, etc., are invalid. 
  • Characters can only be ASCII letters, digits and hyphens.
  • Hyphens cannot appear at the beginning or the end of the domain name.
  • Total length can be no more than 20 characters.
  • ab-- form will violate the IDNA restrictions(-- cannot appear in the 3rd and 4th locations). The only string that allows this form is the one prefixed with xn--, which represents Punycode (usually used for non-latin domain names).
Important:
If a site collaborator without domain permissions publishes an album, this album will use a free URL that includes the collaborator’s username. To ensure all albums use your custom domain, give relevant collaborators a role with domain permissions:
  • Admin (Co-Owner)
  • Billing Manager
  • Domain Manager
  • A custom role that includes domain permissions

Troubleshooting your album URL

If you are unable to view your album after changing its URL, follow the troubleshooting steps below:

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In this article
  • About your subdomain
  • Guidelines for your custom URL
  • Troubleshooting your album URL

Did this help?

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