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  1. Managing your business
  2. Business solutions & apps
  3. Wix Hotels by HotelRunner
  4. Setting up your hotel
  5. Wix Hotels by HotelRunner: Customizing Your Email Templates

Wix Hotels by HotelRunner: Customizing Your Email Templates

In this article
  • Using dynamic values in your email templates
  • Customizing your automated emails
  • Translating your email templates
  • FAQs
Important:
This article refers to the latest version of Wix Hotels by HotelRunner. For information on the previous version of Wix Hotels, click here. 
Email templates in Wix Hotels by HotelRunner help you communicate with your guests quickly and professionally. They allow your team to use pre-written messages that can be personalized with dynamic content, ensuring consistent messaging and branding. Use them to communicate important updates, confirmations, and booking details to enhance the guest experience.

Using dynamic values in your email templates

Dynamic values, also called variables, let you personalize your email templates by inserting placeholders for details like guest names or booking information. When an email is sent, these placeholders are automatically replaced with the guest’s specific details—making your communication fast, consistent, and tailored.

To use dynamic values in your email templates:

  1. Go to Email Templates in your site's dashboard.

  2. Hover over the email template you want to customize and click Edit.

  3. Click in the Body content where you want to insert dynamic values. Then, click the Variables drop-down and choose the variable you want to add.
    Note: You can also add content block variables, such as contact info, policy tables, payment blocks, and a reservation details button.

  4. When you're done, click Update at the top right.

A screenshot of adding dynamic values to the body of an email template.

Customizing your automated emails

Customize the content of your automated emails using text and dynamic values to provide a consistent and personalized guest experience.
You can customize the following email templates with Wix Hotels by HotelRunner:
  • Information email content: The first email guests receive after booking.
  • Modification email content: Sent when guests make changes to their booking. 
  • Cancellation email content: Sent when guests cancel their booking.
  • Confirmation notification email content: Sent when guests confirm their reservation. Staff can also send it manually if needed.

To customize an automated email:

  1. Go to Email Templates in your site's dashboard.

  2. Hover over the email template you want to customize and click Edit.

  3. Edit the text in the Body content of the email. 

  4. (Optional) Add dynamic values (see section above).

  5. Click Update at the top right. 

  6. (Optional) Click the More Actions icon  at the top, then click Send test email to preview your changes.

Note:
To restore the original template, click Apply default template.
A screenshot showing how to send a test email from the Email templates section of the Wix Hotels by HotelRunner dashboard.

Translating your email templates

When your site uses Wix Multilingual, update an email template in your original site language first, then translate it into your other site languages.

To translate an email template:

  1. Go to Email Templates in your site's dashboard.

  2. Hover over the email template you want to translate and click Edit.

  3. Update the Body content in your original site language.

  4. Click Update at the top right.

  5. Click Go to Email Translations at the top.

  6. Select a language from the Translate into dropdown.

  7. Enter your translation in the translation column on the right.

  8. Click Save at the top right.

Note:

To make more changes in your original site language, click Return to Email Templates at the top.

FAQs

Here are some common questions about customizing automated emails:

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In this article
  • Using dynamic values in your email templates
  • Customizing your automated emails
  • Translating your email templates
  • FAQs

Did this help?

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